Senior Marketing Program Manager

• Lead portfolio-level orchestration for complex digital programs spanning multiple teams platforms and geographies
• Take programs from original concept through final implementation managing all phases including initiation planning execution and closing
• Translate approved enterprise and functional strategies into execution-ready programs including scope framing sequencing milestones budget management and success criteria
• Drive clarity across ambiguous problem spaces where ownership dependencies or delivery paths are not yet well-defined

• Own components of the digital operating rhythm including planning cadences intake processes executive forums and cross-functional alignment
• Establish and maintain delivery governance ensuring initiatives meet readiness standards prior to launch (platform data content localization enablement)
• Create and present status reporting at Steering Committee and Sponsor level leading executive-level meetings with confidence and clarity
• Standardize delivery models playbooks and operating practices to improve predictability and quality at scale

• Proactively identify and manage cross-team dependencies across Digital Experience Platforms Search Localization Analytics and Marketing Technology
• Surface risks early frame tradeoffs clearly and drive timely escalation and resolution
• Guide teams through project challenges removing obstacles and providing technical solutions to keep programs on track
• Ensure initiatives launch with clear ownership readiness validation and post-launch accountability

• Apply consistency and best practices across all project phases tracking outcomes and benefit realization

• 12+ years of hands-on program and project management experience in enterprise environments
• Proven track record managing multiple large concurrent programs spanning business applications and marketing technology platforms
• Experience leading cross-functional programs involving Product Engineering Analytics and Marketing stakeholders
• Demonstrated success leading Steering Committee and executive-level meetings
• Experience overcoming program crises and navigating complex organizational challenges

• Experience leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving
• Comfortable using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on marketing technology and operations

• Exceptional executive communication and stakeholder management skills
• Strong systems thinking with the ability to identify patterns interdependencies and second-order effects across complex program landscapes
• Proven ability to drive alignment across competing priorities and diverse cross-functional teams

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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