Senior Onboarding Manager

Lead end-to-end onboarding for strategic enterprise customers, ensuring fast adoption, clear alignment on goals, and accelerated time-to-value.

• Guide customers through onboarding planning, account setup, and success definition while maintaining strong stakeholder alignment.
• Build trusted relationships with customer stakeholders, including senior executives, to ensure engagement and clarity throughout onboarding.
• Partner cross-functionally with Sales, Solutions Architects, Professional Services, Training, and Support teams to deliver a seamless customer experience.
• Identify onboarding risks, remove blockers, and proactively drive resolution to maintain momentum and delivery timelines.
• Adapt onboarding frameworks to different customer segments, regions, and use cases while ensuring consistency in quality.
• Contribute to the continuous improvement of onboarding programs, tools, and best practices to support scalable growth.
• Balance speed and personalization to ensure a high-quality, customer-centric onboarding experience.

Requirements

3–6+ years of experience in customer onboarding, implementation, customer success, or technical consulting roles in SaaS or data-driven environments.

• Strong project management skills with the ability to coordinate timelines, stakeholders, and multiple parallel onboarding programs.
• Experience working with enterprise customers and leading executive-level conversations focused on value, outcomes, and adoption.
• Technical curiosity with the ability to understand and explain complex data or platform concepts in a clear and actionable way.
• Proven ability to build strong cross-functional relationships and drive alignment across internal and external teams.
• Excellent communication, organization, and prioritization skills in fast-paced, remote environments.
• Strong ownership mindset with a proactive approach to risk management, problem-solving, and execution.
• Familiarity with modern data tools, analytics platforms, or SaaS ecosystems is a strong plus.

Benefits

• Competitive compensation aligned with experience, including salary, equity, and performance-based components.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Generous paid parental leave to support growing families.
• Unlimited PTO with a culture that actively encourages time off and work-life balance.
• 401(k) plan with employer contribution to support long-term financial planning.
• Flexible stipends for home office setup, wellness, learning & development, and connectivity expenses.
• Fully remote work environment (US/Canada, EDT-aligned).
• Supportive, collaborative culture focused on growth, learning, and customer impact.