Senior Partnerships Project Manager

At Findhelp we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources follow them on their journey and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local state and national programs that serve every ZIP Code in the country from rural areas to major metropolitan centers. Findhelp is headquartered in Austin Texas and has been enabling healthcare government education and other organizations to connect people with the social care resources that serve them with privacy and security since 2010.

As a mission driven organization we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area we have helped millions of Seekers find food health housing and employment programs.

Job Overview  

The Senior Partnerships Project Manager is a dynamic hybrid of a Business Analyst and Project Manager. This role is pivotal in driving the successful execution and continuous optimization of strategic partner initiatives focusing primarily on application integrations with technology partners and Marketplace Fulfillment suppliers. In this position you will deeply understand document improve and communicate complex implementation processes across the organization including activities related to intake vetting prioritizing scoping and launching new partnerships. By developing robust documentation and training programs you will empower internal teams—including Sales and Customer Success—to independently support customers with technology integrations and Marketplace programs. Additionally you will own the end-to-end enablement and onboarding experience for Marketplace suppliers. Balancing analytical insight with structured execution you will carry out project management activities and perform critical tasks that drive overall partnership success.

Responsibilities and Duties

Technology Vendor Partnerships:

Analyze scope and document the business drivers technical workflows and success criteria required to meet customer needs for technology partner integrations.

Articulate the functional capabilities of the Findhelp platform and integration APIs to guide both internal and external stakeholders through the business-level integration scoping process.

Develop communicate and manage implementation project plans with stakeholders.

Facilitate seamless handoffs from the Partnerships team to technical teams for the execution and deployment of prioritized integrations.

Proactively identify and help resolve integration partner roadblocks and escalations to keep timelines on track.

Collaborate effectively with internal departments—including Technical Solutions Engineers Help Desk and Product Support Customer Success Sales Legal and Marketing—to ensure seamless partnership execution.

Own the continuous improvement and scaling of integration documentation enablement resources and training materials.

Help support the operational lifecycle of technology partnerships managing activities related to intake vetting prioritization tracking and performance reporting.

Marketplace Supplier and Fulfillment Partnerships

Optimize document and manage the end-to-end onboarding and system configuration processes for Marketplace suppliers.

Execute and oversee supplier system configurations within the Findhelp platform to ensure seamless technical setup.

Coordinate and support operational financial workflows including invoicing and payment tracking for marketplace partners.

Track analyze and report on key program performance metrics such as Marketplace Fulfillment revenue order volume and supplier activity.

Manage the operational intake lifecycle for internal and external Marketplace requests driving the vetting prioritization and tracking of incoming initiatives.

Develop maintain and deliver comprehensive educational materials and enablement resources to train both internal teams and external marketplace audiences.

Qualifications

BS/BA degree or equivalent

7+ years of demonstrated success in partnership management account management customer implementation or business development roles within a software technology or SaaS environment

Strong relationship-building skills and a customer-centric approach

Comfortable navigating ambiguity and adapting on the fly to create clarity

Diplomatic and cooperative in the face of competing and shifting priorities

Excellent teamwork facilitation and collaboration skills along with exceptional communication skills (verbal written presentation).

Experience managing projects with multiple stakeholders

Detail-oriented highly organized excellent written communication skills

Experience documenting workflows processes and educational/training materials and desire to continue to improve implementation experience and materials 

We value being together : We believe being together enables stronger relationships collaboration and culture.

This position is in office and candidates must be located in Austin Texas or Madison Wisconsin.

Perks at Findhelp 

401k & equity grants

Free food and onsite gym at our Austin HQ 

Paid parental leave

Competitive PTO & 10 paid holidays

Comprehensive Medical Dental and Vision insurance with 100% company-paid coverage for employee only coverage

Dog-friendly office in Austin HQ

24/7 access to telemedicine and counseling

Book Purchasing Program

We’re building a diverse inclusive team

You’re welcome here. We want everyone to be able to easily connect to the help they need and we want our teams to reflect and represent our communities. It is our policy to recruit hire train and promote individuals as well as administer any and all Company policies without regard to age color disability ethnicity family or marital status gender identity or expression language national origin or ancestry physical and mental ability political affiliation race religion creed sexual orientation socio-economic status veteran status or any other protected class in accordance with applicable laws. Accommodations are available for applicants with disabilities.

Here are some of the ways we support our staff:

Culture Committee 

Leadership Development Training

Paid Volunteering Time

What We Do

We’re powering a better social safety net. Building healthier and happier communities starts with supporting the whole person. That’s why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations governments and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights Findhelp is leading the modernization of the social safety net. For more information visit https://company.findhelp.com.

Why Work With Us

Our unique platform connects people to over half a million resources across the nation ensuring that support is accessible for everyone. Join us in our mission-driven culture to create meaningful change empowering individuals with the resources they need to thrive—all while prioritizing privacy and security.

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