Senior Principal Product Designer

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. You’ll join a Team whose experience hails from places such as Google, Uber, Amazon, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding was raised in March 2022 and led by General Catalyst at a $1.5 billion valuation. Other investors include Bessemer Ventures and Formation8.

Meet the Design Team:

The Design team at Upside works to craft simple and impactful experiences for both sides of our marketplace (merchants + consumers). We are a small but mighty team that threads the needle through the connective tissue across all of our customers’ experiences. This is a wonderful opportunity to contribute and continue to craft the Design practice for a hyper-focused, high-growth team!

About the job:

In this highly-collaborative role, you’ll be tasked to work together cross-functionally with Product Management and Engineering to fully realize products and features from inception to release. This role reports to the Head of Design, and together, with the rest of the Design Team, you’ll work to optimize our process, tools, and help shape the Design Culture at Upside.

What you'll do:

• Design and ship across our B2C consumer experience (mobile app, dotcom, emails, push communications) and B2B merchant experience (dashboard, email, mailers)
• Work with Product Managers  to apply consumer and business insights and turn them into tangible customer experiences
• Collaborate with Engineering to understand feasibility and optimize designs 
• Create and share a robust system of design artifacts including prototypes, flows, journeys, personas, etc.
• Explore concepts, optimize processes and tools, iterate on feedback, and narrow to the best solution while maintaining momentum
• Partner with Research to conduct user research, qualitative and quantitative, to understand Upside users and gather feedback on designs
• Advocate for Design Culture and Best Practices across the organization

What you need:

• 8+ years as a Product Designer
• Proactive, self-starter work ethic, entrepreneurial personality
• Familiarity with a Human-Centered approach to Design
• A high level of empathy - for both our customers and internal collaborators
• Ability to back decisions with data and research
• Proficiency in Figma
• Outstanding communication skills
• A love of results driven experimentation
  

The fine print:

• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!