Senior Product Manager, Capital One Travel Customer Experience

Hopper • Canada

Company

Hopper

Location

Canada

Type

Full Time

Job Description

About the job

The Capital One Travel team at Hopper built and maintains a multi-billion dollar travel portal which provides delightful travel experiences for millions of customers. As the Senior Product Manager, Customer Experience, you will partner with a team of Engineers and Designers, to deliver a best in class digital travel experience.

You will write business cases to frame new opportunities, own a product development roadmap, lead sprint planning for a dedicated team of engineers, and obsess over customer feedback to prioritize the most critical product enhancements and new feature launches. You will work in a fast paced environment and be responsible for driving real impact.


What would your day-to-day look like:
  • Conduct product discovery to inform new feature development, ingesting feedback from multiple channels, ensuring engineering capacity is spent on the most critical features
  • Create and maintain a product development roadmap that clearly highlights the customer and business impact of your work
  • Partner with a diverse team to develop and deploy customer facing features, including Design, Engineering, QA, Legal, Finance, Marketing and our B2B Clients
  • Manage engineering sprints.  Work with a dedicated engineering squad to test and launch new features at a steady cadence.
  • Facilitate learning. Hypothesize and A/B test critical features to drive understanding and seek product-market fit for the work on your roadmap.
  • Obsess over data. Become intimately familiar with customer behaviour, incentives and purchase patterns
  • Own the experience. Think strategically about how to disrupt travel and deliver experiences that delight and surprise a large customer base, make Capital One Travel the only place you want to book
  • Make sense of customer feedback from multiple channels to form a cohesive and streamlined feedback loop



    • An ideal candidate has:
  • 3+ years of experience in product management, preferably with a consumer facing product
  • Strong product sense for user experience and design 
  • Highly proficient analytical abilities to draw accurate conclusions from data, SQL proficiency is a plus
  • Exceptional written and verbal communication skills, ability to work with external partners
  • Ownership and pride in their work, is uncomfortable with poorly developed products


    • Perks and benefits of working with us:
  • Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
  • Hopper covers 100% of the premiums for group insurance plan.
  • Hopper offers life, short term and long term disability coverage.
  • HSA that covers eligible medical and dental expenses.
  • All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
  • All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
  • Please ask us about our very generous parental leave, much above industry standards!.
  • Unlimited PTO.
  • Carrot Cash travel stipend.
  • Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
  • Entrepreneurial culture where pushing limits and taking risks is everyday business.
  • Open communication with management and company leadership.
  • Small, dynamic teams = massive impact.
    • #posttoexternal
    Apply Now

    Date Posted

    12/31/2024

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