Compensation
This employer didn't list pay. Model a likely range with the calculator.
Model this offer in the calculatorJob description
About the Role
InterSystems is seeking an experienced Senior Product Manager to lead the operational strategy and delivery of our Rural Health Managed Services solutions. In this role you will serve as the operational product leader responsible for ensuring our healthcare SaaS offerings are secure scalable compliant and ready to support customers across highly regulated healthcare environments.
Working closely with Product Management Engineering Operations Security Compliance Customer Success and executive leadership you will translate customer regulatory and business requirements into operational capabilities that enable successful deployment support and long-term service excellence.
If you are passionate about building enterprise healthcare platforms that improve access to care while delivering exceptional customer outcomes we'd love to hear from you.
What You'll Do
Product & Operational Leadership
- Lead the operational roadmap for InterSystems Rural Health Managed Services solutions.
- Partner with Product Management and Engineering to ensure new capabilities are operationally ready scalable secure and supportable.
- Prioritize initiatives that improve customer onboarding deployment automation service reliability observability and operational efficiency.
- Define operational readiness standards service delivery requirements and acceptance criteria for new platform capabilities.
- Balance customer needs platform reliability technical debt regulatory requirements and business priorities to maximize long-term product success.
Cross-Functional Collaboration
- Build strong partnerships across Engineering Product Management Operations Security Compliance Customer Success Sales and Executive Leadership.
- Facilitate alignment around shared priorities while helping teams remove delivery obstacles.
- Represent operational requirements during roadmap planning release readiness and strategic planning activities.
- Foster collaboration across technical and business teams to continuously improve service delivery and customer experience.
Healthcare Compliance & Regulatory Readiness
- Translate healthcare regulatory and certification requirements into scalable operational processes and managed service capabilities.
- Support readiness activities related to Medicare Medicaid Rural Health Clinics (RHCs) Critical Access Hospitals (CAHs) Federally Qualified Health Centers (FQHCs) and other healthcare programs.
- Partner with Compliance and Engineering teams to ensure operational controls reporting monitoring and change management processes support regulatory expectations.
- Participate in audits certification assessments and customer due diligence activities as needed.
Service Excellence & Continuous Improvement
- Define and monitor key operational metrics service level objectives (SLOs) and customer success measures.
- Use operational data customer feedback and analytics to identify opportunities for automation and process improvement.
- Drive continuous improvements in service reliability operational maturity AI-enabled operations and platform scalability.
- Communicate roadmap progress operational health risks and business outcomes to leadership.
What We're Looking For
Required Experience
- Bachelor's degree in Business Computer Science Information Systems Engineering Healthcare Informatics or a related field.
- 12+ years of experience in Product Management Solution Ownership Managed Services SaaS Operations Healthcare Technology Service Delivery or related leadership roles.
- Proven experience leading enterprise-scale SaaS cloud platform healthcare technology or managed services initiatives with the ability to translate business customer regulatory certification and operational requirements into technical solutions and service delivery capabilities.
- Strong knowledge of cloud platforms DevOps automation observability operational scalability ITIL IT Service Management (ITSM) and Site Reliability Engineering (SRE) best practices.
- Experience collaborating across Product Management Engineering Operations Security Compliance and Executive Leadership teams.
- Working knowledge of regulated healthcare environments including CMS programs Medicare Medicaid Rural Health Clinics (RHCs) Critical Access Hospitals (CAHs) Federally Qualified Health Centers (FQHCs) or similar healthcare programs.
- Experience translating healthcare regulatory certification and compliance requirements into operational processes support models and certification readiness activities including audits accreditation or compliance programs.
- Excellent communication stakeholder management and executive presentation skills.
- Ability to work onsite at InterSystems headquarters in Boston Massachusetts.
Preferred Experience
Experience in one or more of the following is a plus:
- Rural Health or healthcare interoperability solutions
- CMS programs Medicare Medicaid RHCs CAHs or FQHCs
- HL7® FHIR® TEFCA USCDI or healthcare interoperability standards
- Agile product management practices and tools such as Jira or Azure DevOps
- Operational telemetry AI-driven operations or cloud observability platforms
- Certifications including CSPO SAFe ITIL PMP AWS Azure or GCP
We are an equal-opportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience education skills and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical vision and dental insurance
- Short-term and long-term disability and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems a creative data technology provider delivers a unified foundation for next-generation applications for healthcare finance manufacturing and supply chain customers in more than 80 countries. Our data platforms solve interoperability speed and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978 InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston Massachusetts InterSystems has 38 offices in 28 countries worldwide. For more information please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g. organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Skills Required
- Bachelor's degree in Business Computer Science Information Systems Engineering Healthcare Informatics or a related field.
- 12+ years of experience in Product Management Solution Ownership Managed Services SaaS Operations Healthcare Technology Service Delivery or related leadership roles.
- Proven experience leading enterprise-scale SaaS cloud platform healthcare technology or managed services initiatives.
- Strong knowledge of cloud platforms DevOps automation observability operational scalability ITIL ITSM and SRE best practices.
- Experience collaborating across Product Management Engineering Operations Security Compliance and Executive Leadership teams.
- Working knowledge of regulated healthcare environments including CMS programs Medicare Medicaid RHCs CAHs FQHCs or similar programs.
- Experience translating healthcare regulatory certification and compliance requirements into operational processes support models and certification readiness activities (including audits).
- Excellent communication stakeholder management and executive presentation skills.
- Ability to work onsite at InterSystems headquarters in Boston Massachusetts.
- Experience with Rural Health or healthcare interoperability solutions (HL7 FHIR TEFCA USCDI).
- Familiarity with Agile product management practices and tools such as Jira or Azure DevOps.
- Experience with operational telemetry AI-driven operations or cloud observability platforms.
- Relevant certifications (CSPO SAFe ITIL PMP AWS Azure or GCP).
What the Team is Saying
InterSystems Compensation & Benefits Highlights
- Healthcare Strength—Comprehensive medical dental and vision coverage includes mental‑health support and HSA/FSA options. Coverage is characterized as strong with the company covering a large share of premiums.
- Leave & Time Off Breadth—U.S. employees receive a minimum of 23 PTO days per year alongside paid holidays and sick time. This level of time off is presented as above many sector peers.
- Retirement Support—A 401(k) with employer contributions delivered via profit‑sharing is provided and access to financial advisors supports planning. Employer materials and partner listings describe the program as a core part of total rewards.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably securely and at scale. For more than 45 years we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare government and business. Our data management integration and analytics technologies help organizations connect disparate systems turn data into insight and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care to powering national infrastructure and large-scale enterprise systems our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build but how we build it. We focus on long-term innovation deep engineering excellence and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work technical depth and the opportunity to have a global impact you’ll find it here.
Why Work With Us
Because we are a profitable privately-held software company we place our clients first in everything we do. You’ll work on meaningful complex problems alongside deeply curious experts in a culture that values learning ownership and long-term growth—without the pressure of quarterly Wall Street demands.
Gallery
InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
Similar Jobs
InterSystems
Technical Specialist CRM
InterSystems
Manager Platform Engineering
InterSystems
Program Manager
InterSystems
Application Engineer
Related roles