Job Description
Team: Product
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Product Manager, CRM in Canada.
Join a fast-growing SaaS environment where product innovation, customer insight, and AI-driven experiences come together to transform how professionals manage and grow critical business relationships. In this high-impact role, you will own key CRM capabilities used daily by customers, shaping both the strategic vision and execution of product initiatives. You’ll collaborate closely with engineering, design, customer-facing teams, and leadership to deliver intuitive, scalable solutions that solve complex user challenges. This position offers the opportunity to influence a mature product while driving the next generation of AI-powered workflows and automation. Ideal for a strategic thinker with strong execution skills, this role combines customer empathy, analytical decision-making, and cross-functional leadership in a collaborative and growth-oriented environment.
Accountabilities:
- Define and execute the product roadmap for core CRM capabilities, aligning business objectives, customer needs, and long-term product strategy.
- Conduct customer research, analyze product usage data, and gather stakeholder feedback to identify opportunities for innovation and improvement.
- Lead the full product lifecycle, from discovery and requirements definition through design, development, testing, launch, and ongoing optimization.
- Collaborate closely with engineering and design teams to prioritize initiatives, maintain product backlogs, and deliver high-quality user experiences.
- Develop business cases, success metrics, and ROI frameworks to support strategic product investments and roadmap decisions.
- Drive modernization initiatives and platform enhancements while maintaining continuity and usability for existing customers.
- Identify opportunities to integrate AI-powered capabilities into CRM workflows, improving automation, intelligence, and user productivity.
- Partner with sales, customer success, marketing, and leadership teams to ensure alignment on product goals, launches, and customer outcomes.
- Monitor product performance, customer feedback, and market trends to continuously refine priorities and maximize business impact.
- Contribute to a culture of innovation, collaboration, experimentation, and continuous improvement across the product organization.
- 5+ years of product management experience within SaaS or enterprise software environments.
- Proven experience leading cross-functional teams through the end-to-end product development lifecycle.
- Strong track record of delivering measurable business outcomes through customer-focused product strategies.
- Experience managing complex products, platform transformations, migrations, or modernization initiatives.
- Deep understanding of user-centered design principles and the ability to simplify complex workflows.
- Strong analytical skills with experience using customer insights, data, and experimentation to drive decisions.
- Demonstrated ability to prioritize competing initiatives and navigate ambiguity in fast-paced environments.
- Excellent communication, stakeholder management, and collaboration skills across technical and non-technical audiences.
- Experience evaluating or implementing AI-powered product capabilities, automation workflows, or AI-enhanced user experiences.
- Strong strategic thinking, problem-solving abilities, and a passion for building impactful products that deliver customer value.
- Competitive base salary ranging from CAD $152,000 to $190,000, based on experience and qualifications.
- Equity participation opportunities in addition to base compensation.
- Comprehensive extended health coverage for employees and eligible dependents.
- Flexible personal and sick leave policies supporting work-life balance.
- RRSP retirement savings program.
- Annual learning and development budget to support professional growth and career advancement.
- Comprehensive training and development programs.
- Monthly reimbursements for home internet, wellness memberships, meals, and related expenses.
- Virtual team-building activities, social events, and opportunities to connect with colleagues across the organization.
- Flexible, collaborative, and growth-oriented work environment focused on innovation and continuous learning.
Requirements
Benefits
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Date Posted
06/01/2026
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