Senior Professional Services Manager

The role is responsible for all aspects of project delivery associated with Anaplan’s Supply Chain Planning Application. It includes contributing to the development of our implementation tools and techniques, leading client implementations, and managing the delivery team.

You'll have deep experience with supply chain planning, be able to provide expertise and insight, either through a career in consultancy/technology and/or operating in senior roles in supply chain functions.

As a senior individual within our global, you will have a key voice in the ongoing direction and development of these applications.

Your Impact

• Develop the project scope based on the client’s requirements, detailing the capabilities, functions, and system integration.
• Develop and document the SOW in terms of capabilities, responsibilities, activities, deliverables, assumptions and estimates.
• Using Agile project methodology, deliver projects from project plans, running workshops with clients, requirements gathering, sprint planning, user training, UAT, and solution implementation.
• Apply supply chain experience to fully test the requirements for completeness and coherency, and to provide insight on options.
• Provide a high quality of implementation driving positive and referenceable clients.
• Ensure projects are delivered on time, within budget, and with robust governance.
• Manage post-implementation support to record and resolve client-reported issues to ensure responses are managed within the SLA.
• Conduct a quarterly business review with key stakeholders in support of the above.

Your Qualifications

• Extensive experience in Supply Chain Management with a hands-on familiarity with SCM solutions in operations settings.
• A solid understanding of Demand and Supply Planning, and S&OP/IBP processes.
• Experience in delivering projects through all stages from high-level scoping through to deployment, using Agile methodology.
• Experience in facilitating change management to drive business process enhancement.
• Ability to gain a perspective on upstream and downstream impacts of projects including benefits, people and process.
• Experience in managing the budget of enterprise application deployments.