Senior PubSec Customer Success Engineer

As a Customer Success Engineer you'll help customers get real measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars hands-on labs office hours and on-demand engagements.

This is a pooled model so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers Account Executives and Renewals Managers to support implementation architecture and use case adoption across GitLab's key workflows including source code management continuous integration and delivery DevSecOps and Agile Planning.

What You’ll Do  

• Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey providing product solution and best-practice guidance.
• Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management continuous integration continuous delivery DevSecOps and Agile Planning).
• Deliver practical customer-specific enablement through webinars hands-on labs office hours and on-demand engagements in a pooled support model (not dedicated to a single account)
• Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
• Develop and deliver workshops demos and other reusable enablement content in collaboration with cross-functional partners.
• Build and maintain specialty competency in one or more technologies aligned to GitLab's market focus through training certification and creating working examples for internal and customer use.
• Contribute to customer-facing learning resources including GitLab documentation YouTube content and enablement programs such as the Digital Journey.

What You’ll Bring 

• Experience supporting one or more GitLab use cases (source code management continuous integration continuous delivery DevSecOps or Agile Planning) and enabling customers with practical in-depth guidance.
• Proficiency with DevSecOps tools or adjacent highly technical tooling with the ability to translate tool capabilities into customer outcomes.
• Technical background in software development or systems engineering including comfort discussing architecture workflows and implementation tradeoffs.
• Ability to communicate complex technical and organizational topics clearly in writing and live settings (Zoom calls workshops and presentations).
• Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
• Strong time management and prioritization skills including the ability to juggle multiple customer engagements and cross-functional requests in a pooled model.
• Continuous learning mindset including maintaining specialty competency through training certification documentation or creation of reusable examples; we welcome transferable experience from related roles and backgrounds.

About the team

The Customer Success Engineer role sits within our Public Sector Customer Success team which partners with United States government and public sector organizations to help them realize ongoing value from the GitLab platform. We own the post-sales relationship driving adoption retention and growth by aligning GitLab capabilities to each customer’s mission enabling them on DevSecOps best practices and coordinating cross-functionally with Sales Support Product Management Engineering and Professional Services. Our team members work in an all-remote distributed environment and collaborate asynchronously across time zones using GitLab’s tools and processes to stay aligned while we tackle opportunities such as expanding use cases improving customer return on investment and simplifying engagement with the broader GitLab ecosystem.

• Benefits to support your health finances and well-being
• Flexible Paid Time Off 
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role please apply and allow our recruiters to assess your application.

What We Do

GitLab is the Intelligent Orchestration Platform where software teams and their AI agents stay in flow to amplify their capacity for innovation. Together they automate repetitive tasks to plan build secure test deploy and maintain software. With GitLab software teams spend less time on coordination overhead and more time on the next big idea.What started in 2011 as an open source project to help one team of programmers collaborate is now the intelligent orchestration platform millions of people use to deliver software faster more efficiently while strengthening security and compliance.Since the beginning we've been firm believers in remote work open source DevSecOps and iteration. We get up and log on in the morning to work alongside the GitLab community to deliver new innovations every month that help teams and their AI agents ship great code faster.

Why Work With Us

GitLab is where careers accelerate innovation flourishes and every voice is valued. Co-create the future with us as we build technology that transforms how the world develops software.

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