Senior Quality Engineer - Field Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Quality Engineer – Field Support in United States.

This role is a hands-on, customer-facing engineering position focused on resolving complex product quality issues across mobility and technical solutions deployed in the field. The position blends deep technical troubleshooting with on-site and remote customer engagement, ensuring rapid diagnosis and resolution of post-launch issues. You will act as a key bridge between customers, engineering teams, and internal support functions to drive root cause analysis and effective countermeasures. The role requires strong field engineering experience, analytical thinking, and the ability to operate in high-pressure environments where customer satisfaction is critical. You will also contribute to improving technical documentation, training materials, and service processes. This is a highly collaborative position with significant visibility across engineering and customer support organizations. It offers the opportunity to directly influence product quality and customer success outcomes.

• Investigate and resolve complex product quality issues through on-site and remote field support, including troubleshooting, testing, and validation of countermeasures.
• Perform structured root cause analysis and ensure proper execution of corrective and preventive actions for post-launch product issues.
• Collaborate with engineering teams and stakeholders to communicate customer issues, technical findings, and resolution strategies.
• Manage quality issue tracking systems, ensuring timely updates, SLA adherence, and proper documentation of all activities.
• Develop and deliver technical documentation, guides, and training materials to support customers and internal teams.
• Train customers and partners on technical procedures, ensuring compliance with product standards and service requirements.
• Support continuous improvement initiatives by analyzing field data, identifying recurring issues, and recommending process enhancements.

Requirements

• Bachelor’s degree in Mechanical, Electrical, Quality, or related Engineering field.
• 10+ years of engineering experience, ideally in field service, product support, or quality engineering roles.
• Strong background in troubleshooting, root cause analysis, and technical issue resolution in customer-facing environments.
• Experience managing complex technical projects, with familiarity in tools such as Microsoft Project or Smartsheet (PMP or Six Sigma is a plus).
• Solid understanding of quality management processes and structured problem-solving methodologies.
• Excellent communication skills with the ability to translate complex technical concepts for diverse stakeholders.
• Strong interpersonal abilities to manage customer relationships in high-pressure, mission-critical situations.
• Ability to travel extensively (up to 70% domestic and international).
• Proficiency in managing multiple priorities independently in fast-paced environments.

Benefits

• Competitive salary range: $110,000 – $125,000 annually
• Comprehensive medical, dental, and vision insurance coverage
• 401(k) retirement plan with company matching and immediate vesting
• Paid time off including vacation, holidays, sick leave, and parental leave
• Voluntary benefits such as life, disability, accident, and pet insurance
• Tuition reimbursement and professional development support
• Employee wellbeing programs including mental health, lifestyle, and health management resources
• Opportunities for career growth in a global, innovation-driven environment
• Eligibility for discretionary bonuses and incentives.