Senior Salesforce Administrator

Company Description

Take a seat on the Xplor Rocketship and join us as Senior Salesforce Administrator reporting to the Salesforce Technical Team Lead.

We are Xplor - the first global platform integrating SaaS, Payments and Commerce Accelerating Technologies to help businesses succeed.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

Job Description

About the Opportunity

You’ll join the Salesforce division of IT Data Management Team — the team that provides expertise and support to our various business verticals. More specifically, you will play an important role in leveraging Salesforce to enable these business verticals to support our customers and achieve business KPIs. We are seeking a proactive team player with a passion for continuously improving and enhancing our Salesforce platform and an eagerness to learn new skills and grow. In this role as a Senior Salesforce Administrator, you will be responsible for gathering requirements and feedback, as well as designing and implementing best-practice solutions. Our team places a great deal of importance on the user experience of our Salesforce platform. As such, you will be tasked with stakeholder management, documentation/training, and developing solutions that prioritize user satisfaction. 

Responsibilities

Reporting to the Salesforce Team Lead, you’ll help us drive business efficiencies by leveraging various Salesforce products. Some other responsibilities include: 

• Resolving support tickets assigned directly or escalated to you 

• Fulfilling business as usual type requests like user creation, permission and queue assignment or data actions (insert, update, upsert, delete and export) 

• Designing and optimizing business processes 

• Managing multiple Salesforce orgs across Xplor

• Identifying and gathering requirements from users and stakeholders 

• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports, apps, actions, mobile administration 

• Salesforce org level security type changes such as roles, profiles, permission sets (and groups), OWD, sharing rules, folders etc. 

• Monitoring and improving data quality, leveraging duplicate management, validation rules and automation to enrich customer data 

• Proactive system maintenance including health check, optimizer, release updates and security reviews 

• Testing deployments before they are released 

Qualifications

Required qualifications:

• Exceptional Salesforce product knowledge 

• At least 3 years of hands-on experience as an administrator in the platform 

• Certified Salesforce Administrator 

Desirable qualifications:

• Additional Salesforce Certifications (Platform App Builder, Advanced Administrator, Sales/Service Cloud Consultant, Business Analyst) 

• Trailhead Superbadges and Trailhead Ranger

• Active in the Salesforce Community (Trailblazer or others like the Ohana slack, Facebook groups etc.) 

Skills and Knowledge:

• Available and responsive to questions from users and the team 

• Requirement gathering and note taking skills 

• Excellent relationship building and communication skills to interact with stakeholders at all levels 

• Understanding of the Salesforce security model and staying up to date with upcoming changes to it 

• Flow Builder and other declarative automation tools 

• Can read basic apex code for troubleshooting 

• Salesforce configuration knowledge around fields, page layouts, lightning app builder, record types, out of the box automation tooling like lead/case assignment rules, case escalation rules, entitlement processes, reports and dashboards 

• Salesforce best practices, and the ability to convey those to users in a meaningful way they can understand 

• Deep understanding of relational databases, especially the standard object schema, and how object relationships work in Salesforce (i.e. master-detail vs lookup, many to many relationships and external objects) 

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• A collaborative, team environment with people who truly love what they do
• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow
• Access to mental health support
• Fully flexible work arrangements

The average base salary pay range for this role is between $76,000 -$114,000 USD

May be considered for a discretionary bonus 

We kindly ask you to apply through our careers portal or external job boards (LinkedIn, Naukri, Indeed, etc) only. Please don't send your application via email. They will not be forwarded. 

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time. 

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is committed to providing equal opportunities in employment and creating an inclusive work environment. We provide equal opportunities to all our employees and to all eligible applicants for employment in our company. We do not unfairly discriminate on any ground, including race, religion, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, disability or any other category protected by applicable law.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.