Senior Service Designer

Agile Six is a people-first, remote-work company that serves shoulder-to-shoulder with federal agencies to find innovative, human-centered solutions. We build better by putting people first. We are animated by our core values of Purpose, Wholeness, Trust, Self-Management and Inclusion. We deliver our solutions in autonomous teams of self-managed professionals (no managers here!) who genuinely care about each other and the work. We know that’s our company’s purpose – and that we can only achieve it by supporting a culture where people feel valued, self-managed, and love to come to work.

We're looking for a Senior Service Designer to join a talented and purpose-driven cross-functional team partnering with CDC to build a crucial component of the future state public health ecosystem known as the North Star Architecture. In this role, you will be instrumental in conceptualizing and designing service enhancements for case surveillance, optimizing data flow, and orchestrating the seamless delivery of requested information from the CDC.

The right candidate will have an intrinsic interest and significant professional experience in designing systems at scale with a people-first approach. You will work collaboratively with a diverse team to champion user-centric design principles, conceptualize service concepts, and foster innovation within project teams. Your focus will be on creating meaningful and efficient service experiences that align with the project's objectives and deadlines. Most importantly, you bring your skill and passion to work within and as part of the team, not outside of it.

*Please note, this role is anticipated pending contract award response.

• Plan and implement research activities collaboratively with the team.
  • Observe users at various touch points throughout the service experience, identifying pain points and problem areas and proposing changes and improvements.
  • Analyze and synthesize qualitative and quantitative data to generate meaningful insights and behavioral patterns.
• Define and deliver system mapping, customer journeys, scenarios and service specifications, presentations and strategy documents.
  • Clearly articulate your vision through verbal and written explanations, presentations, concept sketching or quick mock-ups to small or large groups, from designers to the leadership team.
• Collaborate with product owners and leaders to drive product strategy and the development roadmap. Assist with sprint planning, prioritization and task management.
• Build trustworthy relationships with team members and external stakeholders across a wide variety of disciplines and departments to involve everyone in the discovery process and findings.
• Facilitate workshops with groups of clients and stakeholders to discover insights and thoroughly understand all aspects and constraints of the problem space.
• Work closely with researchers and designers contributing to the improvement of the design quality and final user experience.
• Support the practice of research and design within the larger company as needed through activities such as:
  • Assisting in outreach, recruitment, and hiring efforts
  • Occasionally participating in or otherwise supporting business development efforts, including code or design challenges, writing or reviewing proposal responses, etc.
  • Participating in communities of practice
• We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

• 10+ years of experience working as a Service Designer or Lead UX Researcher/Designer in collaboration with cross-functional, complex digital product or service teams.
• Expertise with the service design process and the creation and presentation of service blueprints.
• Demonstrated experience analyzing complex systems in order to quickly identify pain points, bottlenecks and areas for improvement.
• Experience conducting user research, creating personas, and designing intuitive interfaces to efficiently develop service blueprints that meet user needs.
• Portfolio illustrating your process and samples of product or service design work driven by quantitative and qualitative user research.
• Understands human centered design, interaction design fundamentals, and UI design best practices, including accessibility and inclusivity.
• Proficient in Sketch, Figma and modern prototyping tools.
• Experience collaborating with cross-functional partners and other designers, seeking and providing feedback in an agile environment.
• Is curious, adaptive, empathetic, collaborative and holds a positive mindset. Eager to learn, experiment and innovate.
• Ability to take initiative in solving complex problems.
• Excellent presentation, storytelling, and facilitation skills to engage and collaborate with clients, particularly in a workshop setting.
  • Ability to create and communicate an elevated design point of view regarding insights, latest trends, topics and technologies.
• Has lived and worked in the United States for 3 out of the last 5 years

• Familiarity with the US Web Design System
• Experience working with government agencies
• You are a U.S. Veteran

To promote equal pay for equal work, we publish salary ranges for each position.

The salary for this position is $145,173 - $152,618.

Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. The following benefits are available to all employees. We respect that only you know what balance means for your life and season. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. You will be seen, heard and valued. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. We mean it when we say “We build better by putting people first”.

All Sixers Enjoy:

• Self-managed work/life balance and flexibility
• Competitive and equitable salary (equal pay for equal work)
• Tenure-based profit sharing
• Employee Stock Ownership (ESOP) for all employees!
• 401K matching
• Medical, dental, and vision insurance
• Employer paid short and long term disability insurance
• Employer paid life insurance
• Self-managed and generous paid time off
• Paid federal holidays and Election day off
• Paid parental leave
• Self-managed professional development spending
• Self-managed wellness days

Hiring practices

Agile Six Applications, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

Note: We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role is required to work from the contiguous United States. Unfortunately, we are unable to sponsor visas at this time.

If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to [email protected]. We want to ensure you have the ability to apply for any position at Agile Six.

Please read and respond to the application questions carefully. Interviews are conducted on a rolling basis until the position has been filled.