Senior Software Engineer AI

Navan is building the next generation of intelligent travel experiences where loyalty personalization and AI agents help travelers make better decisions before during and after every trip. As a Senior Software Engineer AI on the Loyalty Wallet team you’ll build agentic product experiences that understand a traveler’s loyalty programs surface useful insights and safely help users manage their memberships through Navan Edge.

What You’ll Do:

• Build AI-Powered Product Experiences: Design and develop agentic workflows that help users view understand connect and manage their loyalty programs through chat wallet surfaces and personalized recommendations.
• Develop Production AI Systems: Build reliable LLM-powered flows with structured outputs tool calling guardrails human confirmation evals and monitoring for real customer-facing use cases.
• Own Agent and Workflow Quality: Create and maintain scenario tests adversarial evals prompt/tool contracts and quality metrics that ensure agents behave safely around loyalty data PII financial guidance and unsupported requests.
• Integrate Across the Stack: Work across frontend backend and AI orchestration layers including wallet APIs streaming chat experiences UI components data services and ML/LLM workflows.
• Turn Data Into Personalization: Help transform loyalty balances tier progress membership data connected email signals and trip context into useful recommendations and next-best actions.
• Collaborate Cross-Functionally: Partner closely with product design backend data and platform teams to ship polished measurable customer experiences.
• Raise the Engineering Bar: Champion maintainable code thoughtful abstractions strong tests observability documentation and operational ownership.

What We’re Looking For:

• 6+ years of software engineering experience building production systems with meaningful hands-on experience in AI LLM agent workflow or ML-powered products.
• Experience building agentic systems tool-calling workflows RAG-like systems structured LLM outputs eval pipelines or AI assistants in production.
• Strong engineering fundamentals in TypeScript/Node.js Java Python or similar backend/product engineering stacks.
• Experience with distributed systems APIs async workflows caching observability and production debugging.
• Comfort working with AI safety patterns such as guardrails HITL confirmation deterministic tool boundaries hallucination prevention and PII-sensitive workflows.
• Product mindset and ability to translate ambiguous user needs into robust user-facing experiences.
• Strong ownership mentality with the ability to ship measure iterate and support features after release.
• Experience with travel loyalty programs personalization fintech or consumer data products is a strong plus.
• Bachelor’s or Master’s degree in Computer Science Engineering or related field or equivalent hands-on experience.

What We Do

Navan (Nasdaq: NAVN) is the leading all-in-one business travel payments and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation with 24/7 support along the way Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Why Work With Us

At Navan we’re never satisfied with the status quo and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.

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