Senior Solution Architect-ServiceNow Service Portal
Job Description
Team: IT
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Solution Architect – ServiceNow Service Portal in Canada.
This role is focused on designing and delivering modern, high-performing digital experiences on the ServiceNow platform, with a strong emphasis on Service Portal development. You will shape how employees and end users interact with enterprise services by building intuitive, scalable, and responsive applications. Acting as both a technical architect and trusted advisor, you will translate complex business needs into elegant front-end and platform solutions. The position involves close collaboration with clients, delivery teams, and integration specialists to ensure end-to-end solution success. You will play a key role in defining architecture standards and elevating user experience quality across implementations. This is an opportunity to influence enterprise transformation through innovative ServiceNow solutions and next-generation digital workflows.
Accountabilities:
- Design and deliver ServiceNow Service Portal solutions, including responsive web and mobile interfaces using HTML, CSS, JavaScript, AngularJS, Bootstrap, and related technologies.
- Lead end-to-end solution architecture activities including design, development, debugging, testing, documentation, and optimization of ServiceNow applications.
- Conduct requirements gathering workshops and translate business needs into technical specifications, use cases, and functional designs.
- Architect and implement ServiceNow solutions across core modules such as Incident, Problem, Change, Knowledge, and Service Catalog.
- Develop and maintain integrations using REST, SOAP, MID Servers, and other third-party systems.
- Create and manage script-based configurations including business rules, UI policies, ACLs, client scripts, and workflow logic.
- Provide technical leadership in pre-sales activities, including proposals, statements of work, and solution guidance.
- Collaborate with integration teams to design scalable Service Portal and platform integration strategies.
- Ensure adherence to ITIL-based processes and support continuous improvement of service delivery models.
- Guide development planning and ensure alignment between architecture, performance, and evolving business requirements.
- 5+ years of experience working with the ServiceNow platform, including deep expertise in ServiceNow architecture and Service Portal.
- Strong background in software or application development within SaaS, PaaS, or enterprise environments.
- Hands-on experience with ServiceNow Service Portal technologies (HTML, CSS, AngularJS, SASS, Bootstrap).
- Proven experience with ServiceNow scoped applications and platform customization.
- Strong knowledge of REST/SOAP APIs, integrations, and distributed system architecture.
- Solid understanding of relational and object-oriented database design principles.
- Experience with ITIL V3 processes and their practical implementation in enterprise environments.
- Strong ability to gather requirements, lead workshops, and communicate with technical and non-technical stakeholders.
- Familiarity with UI/UX principles and building scalable, high-performance user interfaces.
- ServiceNow certifications (CSA, CAD, CIS in multiple modules) or equivalent practical experience.
- Strong problem-solving mindset with a passion for engineering excellence and modern digital experiences.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience.
- Competitive compensation aligned with experience and expertise.
- Remote-friendly work model within Canada.
- Opportunity to work on large-scale ServiceNow transformation projects across multiple industries.
- Strong focus on professional development and continuous learning, including certification support.
- Inclusive and collaborative work culture that values diversity, creativity, and innovation.
- Exposure to cutting-edge ServiceNow implementations and enterprise-scale digital workflows.
- Opportunities to contribute to solution strategy, architecture design, and client-facing engagements.
- Supportive environment promoting work-life balance and flexibility.
- Chance to work with highly certified experts and a global ServiceNow partner ecosystem.
Requirements:
Benefits:
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Date Posted
05/13/2026
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