Solution Architect

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solution Architect in Canada.

This role sits at the intersection of strategy, technology, and customer success, supporting large-scale enterprise transformations on a leading CRM platform. You will act as a trusted advisor to senior stakeholders, guiding complex implementations and ensuring alignment between business goals and technical solutions. Working across multiple workstreams, you will translate business requirements into scalable architecture while driving value realization for customers. The environment is highly collaborative, involving close interaction with product owners, technical teams, and executive-level stakeholders. You will play a key role in shaping solution design, resolving critical challenges, and ensuring successful delivery of enterprise programs. This position requires strong technical depth, consulting expertise, and the ability to influence outcomes in complex, fast-moving engagements. It is a highly impactful role where innovation, problem-solving, and customer success converge.

• Lead solution architecture workstreams across complex enterprise customer engagements, ensuring alignment with business objectives and technical feasibility.
• Act as a trusted advisor to clients, guiding strategic decisions and translating business needs into scalable platform solutions.
• Facilitate discovery sessions, define requirements, and produce user stories, functional designs, and architecture artifacts.
• Design end-to-end solutions on the Salesforce platform, including Service Cloud, OmniStudio, and Public Sector capabilities.
• Identify risks, dependencies, and gaps in current vs. future-state architecture, recommending corrective actions.
• Collaborate with cross-functional teams to ensure delivery of high-quality, maintainable, and extensible solutions.
• Drive stakeholder alignment across technical, business, and executive audiences, including C-suite engagement.
• Support program governance by reviewing deliverables, ensuring adherence to methodology, and maintaining delivery quality.
• Contribute to internal communities and thought leadership by sharing best practices and reusable solution patterns.
• Participate in customer expectation management and help resolve complex technical and business challenges.

Requirements:

• 5+ years of experience in enterprise-level solution architecture or consulting roles across full software development lifecycles.
• Strong hands-on expertise with Salesforce platform configuration and customization.
• Proven ability to define system architecture, identify gaps, and deliver end-to-end scalable enterprise solutions.
• Experience leading discovery workshops, writing user stories, and producing functional and technical design documentation.
• Strong knowledge of business process modeling and design tools (e.g., UML, process flows, sequence diagrams, wireframing).
• Hands-on experience with Service Cloud, OmniStudio, and Public Sector Solutions (PSS).
• Strong communication and presentation skills, with the ability to simplify complex technical concepts for diverse audiences.
• Demonstrated problem-solving mindset with ability to navigate ambiguity and drive outcomes in complex environments.
• Experience working in agile and waterfall methodologies within large-scale enterprise programs.
• Salesforce certifications and experience with Experience Cloud are considered strong assets.
• Canadian citizenship required, with experience in public sector environments being highly desirable.

Benefits:

• Competitive base salary aligned with Canadian market standards (approx. CAD 115,200 to CAD 158,400 annually in Ontario range).
• Eligibility for performance-based bonuses, equity, and long-term incentive programs (where applicable).
• Flexible work arrangements supporting remote and hybrid collaboration.
• Opportunity to work on large-scale, high-impact enterprise transformation programs.
• Exposure to cutting-edge CRM, AI-driven technologies, and innovation-led projects.
• Strong emphasis on professional development, certifications, and continuous learning.
• Inclusive and collaborative work culture focused on innovation and customer success.
• Comprehensive benefits package including healthcare and wellbeing support.