Sr Service Designer - eDAS

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr Service Designer - eDAS in Canada.

This role is focused on shaping and leading end-to-end service design for a large-scale digital transformation initiative within the public sector. You will define and drive service strategies that transform complex government services from current-state processes to future-state, user-centered digital experiences. Acting as a senior design leader, you will guide multi-disciplinary teams in applying research, UX, and service design methodologies to improve accessibility, usability, and effectiveness of public services. The position requires strong executive communication skills, as you will regularly engage with senior leadership to present strategies, recommendations, and design direction. You will play a key role in translating user insights into actionable service improvements and digital roadmaps. This is a highly strategic and influential role where design leadership directly impacts citizen-facing services across the province.

• Lead multi-disciplinary teams in service transformation initiatives, aligning cross-government programs with citizen-focused digital service strategies.
• Define and develop end-to-end service strategies, including current-to-future state transformation roadmaps.
• Conduct user research to identify needs, behaviors, pain points, and expectations across digital services.
• Design and deliver service design artifacts such as journey maps, personas, service blueprints, and opportunity backlogs.
• Translate research insights into actionable recommendations for service and product improvement.
• Present strategies, design concepts, and recommendations to executive stakeholders, ensuring alignment and buy-in.
• Provide expert guidance on service design, UX methodologies, and citizen-centric design approaches.
• Mentor and support team members in applying design research, information architecture, and prototyping methods.
• Support knowledge transfer and ensure continuity of service design practices within ministry teams.
• Identify opportunities for innovation and continuous improvement in digital service delivery.

Requirements:

• Extensive experience in service design, UX design, or digital product/service transformation roles.
• Proven ability to lead multi-disciplinary teams in complex transformation or public-sector environments.
• Strong expertise across service design disciplines, including user research, information architecture, prototyping, and strategic design.
• Experience developing service blueprints, journey maps, personas, and end-to-end service strategies.
• Strong executive communication and presentation skills, with ability to influence senior leadership and gain buy-in.
• Ability to translate complex user insights into clear, actionable service and design strategies.
• Experience mentoring or training teams in service design methodologies and UX practices.
• Strong analytical, problem-solving, and systems thinking capabilities.
• Experience working in government or large-scale digital transformation initiatives is an asset.
• Ability to operate independently in complex, evolving stakeholder environments.

Benefits:

• Opportunity to lead high-impact digital service transformation within the public sector.
• Remote work arrangement with collaboration across distributed government teams.
• Strategic influence on citizen-facing digital services and government platforms.
• Exposure to large-scale service design and transformation programs.
• Collaboration with senior executives and cross-ministry stakeholders.
• Opportunity to mentor teams and shape service design maturity within government.
• Competitive contract engagement with potential for extension.
• Meaningful work improving accessibility and usability of public services.