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Our Mission
Healthcare should work for patients but it doesn’t. In their time of need they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry the companies delivering such a poor customer experience would not survive. But in healthcare patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose we give them power. In doing so we can make healthcare work like every other consumer sector where businesses compete for customers not the other way around. In time this will drive quality up and prices down.
We’re 18 years old and the leader in our space but we are still just getting started. If you like solving important complex problems alongside deeply thoughtful driven and collaborative teammates read on.
*Please note we are open to remote candidates for this role.
Your Impact on our Mission
As a Senior Staff Software Engineer in the Interoperability group you will unlock the full potential of our integrations with 170+ EHRs. These integrations enable Zocdoc to pull real-time availability write back bookings to trigger practice workflows and exchange appointment data – insurance cards medical history and intake forms – between patients and providers. Your leadership will expand their impact across our entire product ecosystem.
Our platform is at an inflection point. New product lines require us to move from eventually-consistent syncs to tighter fail-fast integrations – a major rearchitecture that you will lead. EHR systems also hold valuable data we've only begun to tap: insurance credentialing provider onboarding signals patient LTV and more. You will shape both the technical strategy and contribute to the product vision for how we leverage this data.
You will develop clear abstractions that let other engineering teams leverage our integration capabilities without understanding the inner workings of individual EHRs. You'll bring order to immense complexity and translate it into simple powerful interfaces.
You will partner with senior product engineering and business leaders to define strategic priorities and influence architectural decisions across multiple teams. You will mentor engineers guide teams through ambiguity and establish best practices that improve reliability and scalability across our integration stack.
You’ll enjoy this role if you are…
- Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers.
- Passionate about building highly scalable platforms with the latest technologies and excited about developing new and innovative products.
- A visionary product-driven leader with a relentless focus on customer needs and excited to partner closely with cross functional teams leading strategic projects from early ideation through successful launch and iteration.
- Energized by complexity – you see 170+ different integration partners not as chaos but as a puzzle to solve through smart abstractions and clear interfaces
- A fervent champion of engineering fundamentals that enjoys driving adoption of best practices in code health testing and maintainability across organizations and teams.
- A proven leader who mentors and grows teams cultivates innovation and drives cross-collaboration across multiple teams.
- Hands-on and lead by example shipping code alongside your team not just from the whiteboard.
- A believer that diverse and inclusive teams and cultures are non-negotiable.
- An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment
Your day to day is…
- Taking ultimate technical ownership of Zocdoc’s interoperability technical strategy
- Building solutions that scale to serve Zocdoc’s largest most complex customers.
- Driving the rearchitecture of our sync framework to support real-time fail-fast integration patterns
- Designing abstractions that hide EHR-specific complexity and expose clean consistent capabilities to product teams
- Analyzing and decomposing complex product challenges to drive sound design decisions
- Working hands-on with your team and shipping production code using C# AWS technologies React to millions of users autonomously
- Collaborating with our agile team of dedicated and brilliant engineers product managers and designers
- Upleveling the interop engineering team through coaching code reviews and establishing patterns that the team can follow
- Continuously improving our ability to deliver quality solutions through evolving engineering processes building technical capabilities and driving strategic investments in our platforms.
You’ll be successful in this role if you have…
- Successfully architected and shipped high-impact complex solutions and frameworks with experience working across multiple areas of the technology stack and complex system integrations.
- Experience building platforms or frameworks that abstract complexity for other engineering teams – you know how to design APIs and interfaces that are a joy to use.
- Demonstrated history of solid and well rounded system design and architectural leadership skills
- A product mindset – you think beyond the technical implementation to how capabilities translate into customer value.
- Improved developer productivity efficiency and velocity by setting up and evangelizing best practices for coding testing deployment observability and developer tooling.
- Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
- Been an outstanding and persuasive communicator capable of delving into technical project details and facilitating technical discussions while also being adept at presenting solutions at an appropriate level of abstraction for a diverse cross-functional audience including non-technical stakeholders.
- A growth mindset and inspire excellence acting as a multiplier for your team and the broader engineering organization.
- Experience successfully working with a distributed workforce preferred.
- 10+ years of significant expertise in backend development. Strong understanding of OO Fundamentals. Experience within AWS environments and a high emphasis on testing is a plus
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month millions of patients use our free service to find nearby in-network providers compare choices based on verified patient reviews and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice fill their last-minute openings and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together Not Alone we are a company that prides itself on being highly collaborative and we believe that diverse perspectives experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race color ethnicity ancestry religion national origin gender sex gender identity gender expression sexual orientation age citizenship marital or parental status disability veteran status or any other class protected by applicable laws.
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Skills Required
- Successfully architected and shipped high-impact complex solutions and frameworks
- Experience building platforms or frameworks that abstract complexity and designing developer-friendly APIs/interfaces
- Demonstrated system design and architectural leadership skills
- Product mindset translating technical capabilities into customer value
- Improved developer productivity by setting and evangelizing coding testing deployment and observability best practices
- Successfully mentored other engineers and promoted engineering best practices
- Outstanding and persuasive communication with technical and non-technical stakeholders
- Growth mindset and ability to act as a multiplier for teams
- Experience working with a distributed workforce
- 10+ years of significant backend development expertise; strong understanding of OO fundamentals
- Experience shipping production code using C#
- Experience within AWS environments and emphasis on testing
- Experience with React (building/maintaining front-end integrations)
What the Team is Saying
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Zocdoc Compensation & Benefits Highlights
- Healthcare Strength—Health coverage includes employer-paid options for employees and dependents plus comprehensive dental vision and mental‑health support. Plan quality is portrayed as high and paired with wellness initiatives that reinforce overall care.
- Leave & Time Off Breadth—Many salaried roles feature unlimited PTO alongside paid sick days and holidays with longer‑tenure eligibility for sabbatical noted in some cases. Flexible time‑off practices are emphasized as part of the total package.
- Parental & Family Support—Fully paid parental leave is positioned as generous and is complemented by fertility benefits adoption assistance and a structured return‑to‑work program. Family medical leave eligibility and resources such as a dedicated mother’s room extend this support.
Zocdoc Insights
What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month millions of patients use Zocdoc to find in-network neighborhood doctors instantly book appointments online see what other real patients have to say get reminders for upcoming appointments and preventive check-ups fill out their paperwork online and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration agility and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex slow-moving industry and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
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