Senior Strategy Manager, Customer Segment Strategy

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Strategy Manager, Customer Segment Strategy based in United States.

This role offers the opportunity to shape strategic market access and contracting initiatives for a diverse portfolio of products within a complex healthcare environment.
The position focuses on developing customer segment strategies that improve access, strengthen partnerships, and support long-term business objectives.
You will serve as a strategic advisor, combining market insights, analytics, and industry expertise to influence critical decisions.
Working across commercial, pricing, contracting, policy, and customer-facing teams, you will help drive impactful solutions in a rapidly evolving landscape.
The role requires strong leadership, business acumen, and the ability to navigate ambiguity while building alignment across stakeholders.
You will play a key role in translating customer needs and market trends into actionable strategies that create value for patients and partners.

The Senior Strategy Manager, Customer Segment Strategy will lead the development and execution of customer-focused access and contracting strategies while providing strategic guidance across multiple business functions.

• Develop and execute access and contracting strategies that support portfolio growth, patient access, and sustainable business outcomes across key customer segments.
• Provide strategic recommendations and subject matter expertise to customer engagement teams and market access leaders.
• Act as a liaison between account teams, pricing and contracting stakeholders, external affairs, legal teams, and cross-functional business partners to align customer strategies with broader objectives.
• Lead complex, cross-portfolio initiatives involving new customer segments, evolving market dynamics, and innovative access approaches.
• Support negotiation strategies by analyzing customer priorities, anticipating market responses, and developing effective engagement recommendations.
• Analyze contract performance insights, market trends, and customer data to identify opportunities and inform future strategies.
• Partner with internal stakeholders to develop strategic account plans that incorporate customer needs, industry evolution, and portfolio priorities.
• Translate customer insights and reimbursement challenges into actionable solutions that improve access strategies.
• Monitor external trends including policy changes, industry developments, and customer evolution to anticipate business impacts.
• Collaborate with senior leaders and cross-functional teams to influence strategic decision-making and organizational priorities.
• Provide expertise and guidance on pricing, contracting, distribution, and policy considerations affecting customer relationships.
• Build strong partnerships with customer-facing teams and support initiatives that enhance engagement and collaboration.

Requirements:

The ideal candidate is a strategic thinker with strong market access expertise, analytical capabilities, and experience influencing complex healthcare strategies across multiple stakeholders.

• Bachelor’s degree in a relevant field.
• Five or more years of relevant experience in the pharmaceutical, biotechnology, healthcare, or related industries.
• Five or more years of experience in market access functions, including payer strategy, contracting strategy, account management, consulting, market analysis, health economics, distribution strategy, or managed care finance.
• Broad understanding of the US healthcare market access landscape across multiple therapeutic areas.
• Deep expertise in pricing, contracting, reimbursement, distribution, and customer segment strategies.
• Proven experience developing and executing access strategies within complex business environments.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into strategic recommendations.
• Ability to influence cross-functional teams and senior stakeholders without direct authority.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong customer-focused mindset with the ability to balance external needs and internal priorities.
• Ability to manage ambiguity, prioritize effectively, and drive initiatives in a fast-changing environment.
• Preferred qualifications include an MBA or advanced degree and direct customer experience within relevant healthcare segments.

Benefits:

• Competitive salary range of approximately $161,000–$299,000 annually, depending on experience, qualifications, location, and other factors.
• Potential annual bonus opportunity based on individual and company performance.
• Remote-eligible full-time work arrangement with flexibility based on business needs.
• Comprehensive benefits package supporting health, financial wellness, and work-life balance.
• Opportunity to influence high-impact healthcare access strategies and enterprise-level initiatives.
• Exposure to cross-functional collaboration with senior leaders and industry experts.
• Professional growth opportunities within a dynamic and innovation-driven environment.
• Travel opportunities estimated at approximately 25% for customer engagement, account planning, and stakeholder collaboration.