Senior Support Engineer (Postgres)

We're looking for a stellar Senior Support Engineer to join our Support Services team in Brazil.

As a Senior Support Engineer you will be a part of our Support Services team that is 100% Remote working on a global team. You will be responsible for maintaining and managing Postgres databases, partnering closely with our clients by providing guidance, support and execution following best practices. 

Candidates please note: This role will be required to work a 4x10 shift schedule from Sunday to Wednesday starting at 8:00 AM to 7:00 PM GMT-3. Again, candidates who are located in Brazil are preferred. This role can be located 100% remotely. 

What your impact will be:

• Work with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products.
• Collaborate with and mentor junior and mid-tier support engineers to triage issues.
• Create reproducible test cases, file development requests, and offer patches when possible.
• Collaborate with development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks
• Serve as the primary point of contact to premium customers on priority engagements.
• Document solutions, procedures, and standards for customers as well as for internal use.

What you will bring:

• 5+ years of significant experience with PostgreSQL, as well as experience with Oracle, MySQL, MongoDB, or equivalent knowledge
• Bachelor's degree in Computer Science or equivalent knowledge
• Working knowledge of PostgreSQL third-party tools (i.e., pgpool, patroni, pgbouncer, etc.)
• Outstanding English communication skills (both written and verbal)
• Strong problem-solving skills for abstract and complex issues
• Quick-thinking, able to work well under pressure
• Adept at documenting efforts, actions, and results
• Experience liaising with Engineering teams

What will give you an edge:

• Technical Support experience
• Experience with machine learning and AI
• Recent working experience with Microsoft.NET, Java and/or C/C++
• Experience with Oracle or SQL Server
• Experience with Docker, OpenShift & Kubernetes
• Experience with Amazon Web Services and RDS
• Experience with Microsoft Azure
• Experience with Zookeeper or Kafka

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