Senior Technical Customer Success Manager, Work from home, Evernorth

Remote, Work from home, United States (EST or CST hours)

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

Cigna Corporation (NYSE:CI) and its subsidiaries comprise a global health services and financial company that serves millions of people worldwide through our health, pharmacy, behavioral, dental, disability, life, accident and international products and services. Our mission is to help improve the health, well-being, and peace of mind of the people we serve. At Evernorth we are building for a new era of healthcare using API's and interoperability. Evernorth's Data & Analytics Engineering organization offers technology solutions that enable actionable insights to internal and external business partners and customers that help reduces health costs, improve health and well-being, provide financial security, and measure and forecast business performance.

Role Summary

As a member of the D&AE Technology Product Management Team, The Senior Technical Customer Success Manager will draw on customer-facing skills and technical acumen to help internal and external customers successfully adopt Evernorth's Interoperability products.

Responsibilities:

• Manage the customer lifecycle from onboarding to renewal for all the customers of our interop products (internal & external).
• Manage a team of Technical Account Managers focused on delighting and ensuring the success of our interop customers.
• Work with technical and business product to ensure the voice of our customer is being heard and influencing our product roadmap.
• Demonstrate the value of Evernorth's Interop products and convey the value to ensure renewal, upsell and cross-sell of solutions.
• Focus on customer service and building relationships by delivering on value.
• In collaboration with product marketing, develop deep knowledge of the healthcare community and innovations by interviewing prospective and existing customers to determine needs for product roadmap direction.
• Dive deep into customer and system data to perform analysis. Define, track, and analyze key API usage, adoption, and performance metrics to provide strategic recommendations.
• Provide subject matter expertise to help understand positioning and key value propositions through internal communication channels (blogs, presentations, case studies).
• Monitor project execution and ensuring that the project delivery is to the appropriate levels of quality and in line with target dates.

Qualifications:
• Bachelor's degree in a technical field preferred (computer science or engineering degrees). Master's degree preferred, but not required.
• Experience driving agile and/or lean product development with demonstrated record of delivering solutions to internal stakeholders and/or external market segments
• Direct relevant work experience developing API and or data solutions
• Experience and knowledge of the big data landscape (e.g. Hadoop, Spark, Cloud-based storage/compute/network infrastructure as well as data processing solutions on AWS, Azure or GCP)
• Understanding of analytics and data science processes including model development lifecycle, model performance management and governance, and software development lifecycle.
• Excellent conceptual and analytical thinking and communication skills through white-boarding, presentations, and written content creation
• Experience with Hl7 FHIR standards

Nice to Haves:
• Finance or Healthcare data and analytics industry experience (provider, payer, medical, pharmaceutical or health services)
• Demonstrated record of building data capabilities (vs. turn-key products) and communicating their value through solution selling or business value consulting

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 119,600 - 199,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.