Senior Technical Solutions Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Solutions Engineer in United States.

In this highly collaborative and customer-focused engineering role, you will play a critical part in maintaining and optimizing enterprise-grade technology solutions within a fast-moving SaaS environment. Acting as a bridge between engineering teams, product stakeholders, and enterprise customers, you will lead technical troubleshooting efforts, drive issue resolution, and ensure platform reliability across multiple systems and integrations. The role combines hands-on software development with technical support leadership, offering the opportunity to influence product quality and customer success directly. You will work across modern microservice architectures while contributing to feature enhancements, documentation, and operational excellence initiatives. This position is ideal for a technically versatile professional who thrives in complex environments, communicates effectively with both technical and non-technical audiences, and enjoys solving high-impact challenges. The environment values innovation, mentorship, adaptability, and a strong commitment to customer experience.

• Collaborate closely with internal engineering teams, product managers, customer experience specialists, and external partner engineers to identify, troubleshoot, and resolve technical issues.
• Lead and coordinate bug investigation and resolution efforts while ensuring timely communication and alignment across stakeholders.
• Serve as a technical point of contact for enterprise customers, providing guidance, issue resolution, and technical expertise throughout the support lifecycle.
• Partner with product and engineering teams to prioritize fixes, enhancements, and platform improvements based on customer and operational needs.
• Contribute to the development of new features and internal tools that improve platform functionality and operational efficiency.
• Monitor platform services and system health proactively to ensure stability, reliability, and uninterrupted customer experiences.
• Create and maintain both internal and customer-facing technical documentation, including knowledge base articles and implementation guidance.
• Mentor junior and mid-level engineers by sharing technical expertise, best practices, and collaborative problem-solving approaches.
• Help manage escalations professionally while balancing technical accuracy, customer expectations, and business priorities.

Requirements:

• 5+ years of professional full-stack software development experience, ideally with technologies such as Python, Go, or TypeScript.
• Strong understanding of microservice architectures, distributed systems, debugging processes, and scalable software solutions.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Experience supporting enterprise customers or working in client-facing technical roles within SaaS, fintech, insurance, or technology environments.
• Familiarity with insurance operations, underwriting, policy administration, actuarial concepts, or financial services platforms is highly valued.
• Proven ability to manage multiple technical issues simultaneously while maintaining attention to detail and prioritization discipline.
• Strong problem-solving mindset with the ability to work effectively in ambiguous or high-pressure situations.
• Empathetic communication style with strong listening skills and the ability to handle escalations professionally and constructively.
• Passion for continuous learning, mentorship, collaboration, and adapting to evolving technologies and business needs.
• Bachelor’s degree in Computer Science or a related field preferred, or equivalent practical experience.

Benefits:

• Competitive salary and equity package.
• Flexible remote and work-from-home options across the United States.
• Comprehensive medical, dental, and vision coverage with fully paid premium options available.
• Flexible paid time off and generous parental leave programs supporting work-life balance.
• Lifestyle stipend supporting physical, emotional, and financial wellness.
• Access to modern office facilities for employees who prefer a hybrid or office-based environment.
• Strong culture focused on inclusion, diversity, collaboration, and employee wellbeing.
• Career growth opportunities within a rapidly evolving technology-driven organization.
• Exposure to cutting-edge technology, AI-powered platforms, and large-scale enterprise solutions.
• Employee-led diversity, equity, and inclusion initiatives and supportive team culture.