Senior Technical Trainer

About the role:

Do you want to join a dynamic creative team? Samsara’s Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Sr. Training Specialist you’ll help customers derive immediate value from our connected operations platform ensuring success throughout their journey. Across one many trainings on-site events and strategic engagements you’ll train customers how to make the best use of our platform develop programs to support their organization’s operational goals and succeed in their roles - no matter how large their organization is or which industry they work in.
This is a remote position open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island Seattle Metro and Washington D.C.  
This position requires travel up to 25% of the time and proximity to an international airport. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents whether students get dropped off safely from school or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn you will strategically partner with our customers to find unique solutions to help keep their operations safe efficient and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role you will: 

• Produce new and leverage existing training materials as needed and in accordance with team standards and brand guidelines
• Deliver engaging live and recorded training sessions to new and existing customers at small engagements and large in-person events
• Demonstrate expertise on across the Samsara platform and show facility in answering a range questions from customers during their training
• Collaborate closely with the rest of the Education team as well as other stakeholders to shape content for live training and share customer feedback from live customer events
• Consult with customers to understand and tailor training content to meet their needs and organizational goals
• Champion role model and embed Samsara’s values and operating principles as we scale globally and across new offices

Minimum requirements for the role:

• Excellent communication skills and especially strong presentation and facilitation skills. You have the ability to communicate sophisticated business software processes effectively and in a way that connects with customer priorities both in your verbal delivery and in the materials you produce.
• Strong interpersonal skills - You connect well with others whatever their level within an organization
• Experience delivering training (and making it dynamic) at both virtual and live customer events
• Ability to manage your own work and to teach yourself new products independently. Work without supervision and as part of a team
• Ability to prioritize and effectively handle multiple projects and tasks concurrently.
• An eye for detail and polish
• 3-4 years experience teaching or delivering training
• Ability to travel 15-20% time

An ideal candidate also has:

• Experience supporting Enterprise customers across multiple regions/markets

What We Do

Samsara (NYSE: IOT) is the pioneer of the Connected Operations® Platform which is an open platform that connects the people devices and systems of some of the world’s most complex operations allowing them to develop actionable insights and improve their operations. With tens of thousands of customers across North America and Europe Samsara is a proud technology partner to the people who keep our global economy running including the world’s leading organizations across industries in transportation construction wholesale and retail trade field services logistics manufacturing utilities and energy government healthcare and education food and beverage and others. The company's mission is to increase the safety efficiency and sustainability of the operations that power the global economy.

Why Work With Us

Do the most meaningful work of your career—saving lives keeping communities running and transforming the industries that power the global economy. At Samsara we build AI-powered technology for the people who keep the world running—making essential work safer smarter and more sustainable.

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