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Team: Account Executive
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior VIP Relationship Specialist based in Brazil.
We are seeking an experienced relationship management professional to support and grow a portfolio of high-value clients within the digital finance ecosystem.
This role focuses on building trusted partnerships, enhancing customer experiences, and driving long-term loyalty among premium clients.
You will act as a strategic advisor, understanding client needs and delivering tailored solutions that support business growth.
The position requires strong market knowledge, commercial skills, and the ability to operate in a fast-paced, global environment.
You will collaborate with multiple internal teams to ensure seamless service delivery and continuous process improvement.
This is an opportunity to make a significant impact in an innovative industry while working with sophisticated clients across Brazil and LATAM.
Accountabilities:
As a Senior VIP Relationship Specialist, you will be responsible for managing strategic client relationships, improving engagement initiatives, and supporting business expansion across the region. You will combine relationship-building expertise, market insights, and operational excellence to deliver exceptional experiences for premium customers.
- Manage and grow a portfolio of high-value institutional clients, high-net-worth individuals, and strategic accounts in Brazil.
- Develop strong, long-term relationships through personalized communication, proactive support, and continuous engagement.
- Drive client acquisition strategies and identify opportunities to increase customer value and platform adoption.
- Analyze client behaviors, trading patterns, and business needs to provide actionable insights and recommendations.
- Design and optimize customer relationship processes, account management workflows, and service strategies tailored to the local market.
- Act as a key connection point between VIP clients and internal teams, including Product, Compliance, Operations, and Technology.
- Prepare customer analysis reports and contribute to localized strategies that improve retention, satisfaction, and business performance.
- Stay informed about market trends, industry developments, and customer expectations within the digital asset and financial services landscape.
- Proven experience managing strategic client relationships, preferably with institutional investors, high-net-worth individuals, family offices, private banking clients, brokers, or financial institutions.
- 4+ years of experience in sales, account management, customer success, or client services within financial services, banking, asset management, fintech, or related industries.
- Experience working with cryptocurrency exchanges, digital assets, Web3, or emerging financial technologies is highly desirable.
- Strong understanding of the Brazilian and LATAM financial ecosystem, customer behaviors, and market dynamics.
- Native or bilingual Portuguese proficiency, with strong professional English communication skills for international collaboration.
- Excellent interpersonal, negotiation, and communication skills with the ability to build trust with sophisticated clients.
- Ability to analyze data, identify customer needs, and translate insights into business opportunities.
- Strong adaptability, resilience, and ability to manage priorities in a fast-paced and evolving environment.
- Genuine interest in cryptocurrency, blockchain technology, and the future of digital finance.
- Professional development support through a dedicated learning and growth fund.
- Opportunities to collaborate with international teams across different regions and cultures.
- Internal events, workshops, and team activities focused on collaboration and innovation.
- Career growth opportunities within a rapidly expanding global organization.
- Internal mobility programs designed to support long-term career development.
Requirements:
The ideal candidate has strong experience in client relationship management, financial services, and business development, with the ability to manage complex client portfolios and operate effectively in a global environment.
Benefits:
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