Senior/Principal Product Manager, Lending Platform

Who We Are

We are creating the best way to finance clean energy for the home to help combat climate change. Mosaic partners directly with solar and home improvement professionals, who use our simple point-of-sale app to offer financing to their customers. This makes it easy and affordable for families to make energy-efficient upgrades to their homes. Since 2012, Mosaic has funded more than $11 billion in loans through our platform and helped more than 1 million homeowners switch to sustainable solutions. Join us as we work toward our vision of 100% clean energy for all.

Location: We are a remote-first company. This role can be based anywhere in the US.

The Team

The product team at Mosaic is comprised of highly talented and growth-obsessed product managers. We try very hard to be design-minded (not just how it looks but how it works) and human-centered (solve for people, not for features). We have the discipline to put Product Discovery (understand everything about the problem first) ahead of Product Design (define the solution). And the product team cares deeply about Go to Market (enabling our colleagues to rollout, sell, train and support effectively), not just production releases.

The Opportunity

We are looking for a Senior Product Manager to join our team and drive the strategy and development of our Lending platform. This is a high-impact, high-visibility role and you will partner with leaders from all departments of the Company. You are known as a capability-driven PM who seems to be a step ahead of the immediate problem to solve.  You know how to own a product strategy and are an expert at implementing loan platform capabilities that translate into transformational growth. You love partnering with engineering to work through the intricacies between the business problem to solve and the technical approach to get there. You are an excellent communicator and respected by all levels/domains within the company both for being able to deeply listen as well as communicate your ideas. You are trusted by your engineering partners to be the face of the team to all stakeholders and to be the team’s SME and expert guide for your domain.

We’re looking for a product manager who..

• Thinks critically. You can develop and defend your point of view in the face of ambiguity and imperfect information.  You think about solutions end-to-end, yet are an expert at knowing how to move forward without ‘boiling the ocean.’
• Inquires expertly. You ask high quality questions to uncover the problem-to-solve. You can separate the stated wants from the inferred needs. You think about future scenarios and how they impact the present.
• Communicates effectively. You can explain a product idea and its value proposition in a manner that resonates with your audience. Your vocabulary adapts to the stakeholders you engage with - product, design, engineering, executive team, legal, operations, sales, finance and everyone in between.  You are adept at understanding the product/business implications from technical conversations with engineering and can translate this into the ‘need to know’ for non-technical audiences.
• Works collaboratively. You like working with people. People like working with you. You like being the connective tissue between teams. You don’t think of project management as a chore but necessary for product success.
• Understands technically. You are not afraid to become intricately familiar with our product and back-end platform. You want to know enough about the architecture in order to make sure you are guiding the product direction in the right way.
• Serves gladly. You are eager to become the go-to person. You are an active listener. You like fielding questions, resolving issues and generally being in service to others.

Core Responsibilities

• Own the delivery and manage a suite of Mosaic lending products within the Mosaic fintech platform; own the long and short term roadmaps to meet business goals
• End-to-end leadership across systems that support new pricing development. Including: loan product activation and deactivation, loan-to-credit risk associations, loan product rate card management, promotional pricing functionality, and loan product-to-amortization calculation functionality
• Partner closely with Growth Product Management, Sales, and Business Development teams to align product roadmaps with company strategy
• Work with cross-functional team members to define and implement loan product governance models
• Manage execution through the Product Discovery → Design → Delivery → Go to Market life cycle, collaborating closely with Product, Engineering, Sales, Marketing, Operations, Risk, Finance, Compliance and company leadership
• Advocate for the success of your product by balancing new feature development with iteration, maintenance and technical debt
• Monitor product usage and derive actionable insights to inform new feature development, existing feature improvement, improve feature usage and ultimately increase conversion. Design and run A/B and multivariate experiments to test hypotheses.
• Be the #1 customer advocate; stay close to the customer by driving customer research and keeping the customer at the heart of your strategy

What you bring to the team 

• 7+ years of experience launching and scaling products in consumer lending, financial services, or FinTech; platform product management highly desired
• Customer insight and a data-driven approach to product management
• Executive presence with cross-functional team members of all levels, including C-level
• Deep understanding of software development processes
• Excitement for a fast-growing and fun work environment with the ability to adapt and lead as we expand
• Proven ability to partner with Agile software development team
• An unquenchable desire to learn and grow
• Experience with web analytics tools (Segment, Mixpanel, Heap, Amplitude etc.) a plus

• A Bachelor’s degree in Finance, Business or Technology
• API product management experience and/or microservices architecture
• Experience with customized ‘off-the-shelf’ technologies; ability to manage vendor relationships and delivery schedules

Compensation: The base salary range for this position is $175,000 - $210,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits.

Why Mosaic

As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic team. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional, flexible, self-starter attitude. We believe in hiring talented and driven individuals and cultivating a culture of collaboration and appreciation. 

Benefit Highlights:

• Robust Health, Dental, and Vision Plans
• Generous paid time off
• 401k Match
• Employee Equity Plan
• We are remote-first (Must be based in the United States)
• Lifestyle Spending accounts for professional and personal wellness 
• Mental Health: Headspace subscription, online therapy sessions 
• …and more! 

Mosaic’s policy is that employees must be fully vaccinated against COVID-19 in order to travel for work, visit our office, or attend in-person meetings, to the extent permitted by applicable law. We encourage you to speak with your recruiter if you would like more details on our COVID-19 safety policies. 

We are an equal opportunity employer and value diversity of backgrounds, perspectives and experience. Mosaic’s vision is 100% clean energy for all. In order to reach that vision, we believe we must build a diverse company where everyone is treated fairly and feels included. In turn, in accordance with Mosaic’s equal employment opportunity policy, we do not discriminate on the basis of race, religion, color, national origin, caste, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.