Service Design and Delivery Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Design and Delivery Engineer based in India.

This role offers an exciting opportunity to shape and deliver innovative technology services within a dynamic and transformation-driven environment. As a key contributor to service design and project delivery initiatives, you will help create scalable, customer-centric solutions that improve operational efficiency and user experience. The position combines service innovation, project governance, and stakeholder collaboration, providing exposure to complex technology ecosystems and enterprise-wide initiatives. You will work closely with cross-functional teams to drive automation, continuous improvement, and successful service implementation. This role is ideal for professionals who enjoy solving complex challenges, managing large-scale initiatives, and influencing the future of technology service delivery in a collaborative and forward-thinking environment.

• Gather and analyze customer requirements, translating business needs into actionable service design specifications and technology solutions.
• Design and implement standardized service methodologies to create scalable, efficient, and user-focused technology services.
• Ensure seamless integration of new services into existing environments through comprehensive testing and validation activities.
• Collaborate with cross-functional teams, including IT, operations, customer-facing functions, and external stakeholders, to align service delivery objectives.
• Drive innovation by identifying emerging trends, technologies, and best practices to enhance service performance and customer satisfaction.
• Develop and maintain comprehensive documentation covering service design frameworks, processes, and implemented solutions.
• Lead project planning activities by creating schedules, delivery roadmaps, milestones, and governance structures for technology and automation initiatives.
• Coordinate activities across multiple teams and suppliers, ensuring timely execution and successful project outcomes.
• Manage project risks, dependencies, issues, and mitigation plans while monitoring progress against established objectives and timelines.
• Establish and maintain project tracking mechanisms, dashboards, and reporting frameworks to provide transparency on project status, performance, and benefits realization.
• Produce regular management reports and recommend corrective actions to support continuous improvement and successful delivery.

Requirements

• Bachelor's degree or higher in Service Design, Engineering, Information Technology, or a related discipline; equivalent professional experience may also be considered.
• Approximately 8+ years of relevant experience in service design, technology delivery, project management, or related functions.
• Strong background in customer requirements gathering and end-to-end service design methodologies.
• Proven experience designing and implementing technology services within complex, highly regulated, or critical industries.
• Demonstrated ability to develop holistic solutions that encompass customer engagement, technology implementation, service execution, reporting, and continuous improvement.
• Solid experience in project planning, governance, milestone tracking, and performance management.
• Familiarity with project management methodologies and certifications such as PMP, PRINCE2, Agile, or MSP is highly desirable.
• Hands-on experience with project management and collaboration tools such as Microsoft Project, Primavera P6, Azure DevOps, Jira, Smartsheet, Power BI, or similar platforms.
• Strong understanding of project controls, governance frameworks, reporting mechanisms, and performance metrics.
• Excellent communication, stakeholder management, and interpersonal skills, with the ability to work effectively in cross-functional and global environments.
• Strong analytical, problem-solving, and organizational capabilities, coupled with a proactive and continuous improvement mindset.
• Willingness to travel up to 10% of the time and work within a hybrid office and remote environment.

Benefits

• Competitive compensation package aligned with experience and market benchmarks.
• Hybrid working model offering flexibility between office and remote work arrangements.
• Opportunity to contribute to large-scale digital transformation and technology innovation initiatives.
• Exposure to complex, enterprise-wide projects with significant business impact.
• Professional development opportunities, including training, certifications, and career progression pathways.
• Collaborative and inclusive work environment focused on innovation, continuous learning, and knowledge sharing.
• Relocation support within India may be available based on business requirements.
• Comprehensive employee wellbeing programs and benefits package, including healthcare and work-life balance initiatives.
• Opportunity to work alongside experienced professionals in a global, multidisciplinary environment.