Service Manager

Company Description

Welcome to Hitachi Zosen Inova (HZI), a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.
Transforming Waste into Value
At HZI, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at HZI directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond..
Find out more about HZI at www.hz-inova.com.

Job Description

• The Service Manager role is based at our Hinckley Regional Service Centre in Hinckley, Leicestershire and is responsible for managing a service team, working closely with project managers and site supervisors, to deliver service activities on time and within budget and in accordance with local and companywide HSE and Quality systems/standards.
• Works in full coordination with UK Regional Service Director and other international HZI teams to promote and sell our large portfolio of spare parts, mechanical and process retrofit offerings.
• To plan Customers visits (HZI and non-HZI plants, central organizations) in view of identifying and creating new opportunities.
• Takes full responsibility for the management of customer accounts, including overseeing the delivery of Service activities including profit and loss.
• Demonstrates a detailed technical knowledge of EfW plant technology.
• Understands the UK & Ireland EfW market situation and identifies opportunities by developing and maintaining close contacts with existing and potential Customers.
• Contributes to strategic account management.
• Supports product management by identifying market needs and presents HZI products to clients.
• Identifies opportunities in the HZI CRM system and follow the sales process. Foster the use of HZI’s CRM as unique sales process support tool including forecasting and reporting.
• Creates Customer-specific bids (including calculations) and follows these up until contract conclusion or rejection.
• Independently supervises his/her assigned service projects and outages, plans bidding and project work and associated resources
• Accountable for service works scope, cost, schedule, and quality.
• Represents the project interests externally partners, subcontractors, internally the other departments, in particular the Process and Engineering department
• Ensures overall service project coordination.
• Defines, manages and updates risk and opportunities.
• Accountable for the delivery of all service project documentation (Technical, Quality, HSE, Cost Control, etc.)
• If required, project management on site (working with Site supervisor in the coordination of subcontractors, Customer support)
• Ability to apply continuous Change control and plus/minus list cost management without upsetting customer relationship and future business potential.

Qualifications

Job specific qualification

• Safety mindset
• Education as process or mechanical engineer
• Experience in the field of mechanical and plant engineering.
• Good Communicator.
• Service Sales: Service Agreements, Overhauls, Pressure parts, Upgrades, Spare Parts, Training.
• Service Execution: Project management and organisation skills, ability to lead a team effectively.
• Service Technical: Ability to complete Audits, Write technical reports.

Methodological competence

• Proactive, solution oriented, resilient.
• Self-starter, willing to hunt for opportunities.
• Good negotiation and convincing techniques (internal and external stakeholders)
• Ability to create and manage a contract.
• Good presentation techniques.
• Project management skills: Risk management, Schedule Management, Scope Management, Communication, Change Management, Stakeholder Management, Cost control / Finance Management.
• Good capabilities in mentoring and personal development of others.
• Solution Selling capabilities.

Additional Information

• Very competitive salaries with annual performance reviews and bonus awards
• Pension scheme, life insurance and disability insurance
• Private medical insurance for you and your family
• Inclusive, values led culture
• Responsibility and challenge within multi discipline field of activities
• Team-oriented working atmosphere in an international Company
• Tailored learning and development opportunities
• Career path options

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.