Service Manager

Company Description

Zurich-based green-tech company Hitachi Zosen Inova (HZI) is a global leader in solutions for energy transition and circular economy including Energy from Waste (EfW) and Renewable Gas (RG), operating as part of the Hitachi Zosen Corporation Group. HZI acts as a project developer, technology supplier and engineering, procurement and construction (EPC) contractor delivering complete turnkey plants and system solutions for thermal and biological waste recovery. Its solutions are based on efficient and environmentally sound technologies, are thoroughly tested, and can be flexibly adapted to customer requirements. HZI’s Service Solutions Group combines its own research and development with comprehensive manufacturing and erection capabilities to provide support throughout a plant’s entire plant cycle. HZI works for customers ranging from established waste management companies to up-and-coming partners in new markets. Its innovative and reliable solutions have been part of more than 1,600 reference projects worldwide.

Find out more about HZI at www.hz-inova.com.

Job Description

• The Service Manager role is based at our Hinckley Regional Service Centre in Hinckley, Leicestershire and is responsible for managing a service team, working closely with project managers and site supervisors, to deliver service activities on time and within budget and in accordance with local and companywide HSE and Quality systems/standards.
• Works in full coordination with UK Regional Service Director and other international HZI teams to promote and sell our large portfolio of spare parts, mechanical and process retrofit offerings.
• To plan Customers visits (HZI and non-HZI plants, central organizations) in view of identifying and creating new opportunities.
• Takes full responsibility for the management of customer accounts, including overseeing the delivery of Service activities including profit and loss.
• Demonstrates a detailed technical knowledge of EfW plant technology.
• Understands the UK & Ireland EfW market situation and identifies opportunities by developing and maintaining close contacts with existing and potential Customers.
• Contributes to strategic account management.
• Supports product management by identifying market needs and presents HZI products to clients.
• Identifies opportunities in the HZI CRM system and follow the sales process. Foster the use of HZI’s CRM as unique sales process support tool including forecasting and reporting.
• Creates Customer-specific bids (including calculations) and follows these up until contract conclusion or rejection.
• Independently supervises his/her assigned service projects and outages, plans bidding and project work and associated resources
• Accountable for service works scope, cost, schedule, and quality.
• Represents the project interests externally partners, subcontractors, internally the other departments, in particular the Process and Engineering department
• Ensures overall service project coordination.
• Defines, manages and updates risk and opportunities.
• Accountable for the delivery of all service project documentation (Technical, Quality, HSE, Cost Control, etc.)
• If required, project management on site (working with Site supervisor in the coordination of subcontractors, Customer support)
• Ability to apply continuous Change control and plus/minus list cost management without upsetting customer relationship and future business potential.

Qualifications

Job specific qualification

• Safety mindset
• Education as process or mechanical engineer
• Experience in the field of mechanical and plant engineering.
• Good Communicator.
• Service Sales: Service Agreements, Overhauls, Pressure parts, Upgrades, Spare Parts, Training.
• Service Execution: Project management and organisation skills, ability to lead a team effectively.
• Service Technical: Ability to complete Audits, Write technical reports.

Methodological competence

• Proactive, solution oriented, resilient.
• Self-starter, willing to hunt for opportunities.
• Good negotiation and convincing techniques (internal and external stakeholders)
• Ability to create and manage a contract.
• Good presentation techniques.
• Project management skills: Risk management, Schedule Management, Scope Management, Communication, Change Management, Stakeholder Management, Cost control / Finance Management.
• Good capabilities in mentoring and personal development of others.
• Solution Selling capabilities.

Additional Information

• Very competitive salaries with annual performance reviews and bonus awards
• Pension scheme, life insurance and disability insurance
• Private medical insurance for you and your family
• Inclusive, values led culture
• Responsibility and challenge within multi discipline field of activities
• Team-oriented working atmosphere in an international Company
• Tailored learning and development opportunities
• Career path options

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.