Service Manager - Remote (Florida)

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

SERVICE MANAGER - Remote (Florida)

Service Manager

Security, health, and safety solutions change and improve almost overnight. As we respond to a rapidly changing industry, we are looking for the best talent to come and join our team, grow with us, and help build a safer, healthier, and more efficient world for all. If you enjoy working in a fast-paced and dynamic team environment, this is the role for you.

This is a remote/field position, ideal candidate will be located in Florida.

What You Will Do:

• Direct the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, visiting new and existing customers a must.
• Meet or exceed region service goals including, incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory etc.
• Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
• Form high performing teams and lead region efforts to source, hire, train and develop talent.
• Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
• Analyze, develop, and implement systems and process productivity enhancements.
• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
• Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
• Audit of all incoming work orders for accuracy i.e., Part numbers, Door ID's, Signatures, Customer Forms, PO numbers and NTE.
• Perform half day or full day ride along, evaluate work practices and safety equipment

What You Need to Succeed:

• A valid state driver's license without restrictions AND a clean driving record
• Ability to work nights and/or weekends as necessary
• Undergraduate degree (technical preferred, BSEE/BSME) OR equivalent related experience
• Strong business acumen (drive productivity, P&L understanding, data analysis)
• Strong computer skills (Microsoft applications, SAP & spreadsheets)

In addition, you ideally bring to the table but if not, we will happily provide the training and support you need to be successful!

• Prior field sales or field service experience
• Prior experience with high involvement work teams & supervisory responsibilities
• We are looking for energetic, detailed oriented people that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations

Allegion is a Great Place to Grow your Career if:

• You are seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You value personal well-being and balance because we do too!
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy"
• A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
• Tuition Reimbursement
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Compensation:

• The actual compensation will be determined based on experience and other factors permitted by law.
• Bonus Eligible: (YES)

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

#ALLEGION

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an equal opportunity and affirmative action employer

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