Service Operations Advisor

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
* Summary
* The Services Operations Advisor provides a strategic partnership with assigned Services management by operating their daily services business with precision and urgency. The incumbent in this role has a high degree of resourcefulness, is an excellent communicator, thrives in a fast paced and dynamic environment, and is process driven but flexible in approach.
Key Areas of Responsibility
• Enable all aspects of Services by acting as a liaison between Services departments, Sales departments, customers and our Trusted Partner Network in support of service delivery. • Create Statement of Work and assist in review process, working with Legal and Accounting, to ensure compliance with CDW's standards. • Assign or approve staffing assignments with the appropriate resources and partners to meet project requirements, customer expectations and timelines. • Review and collaborate with services management on resource capacity issues. • Ensure projects are staffed in a timely manner based on predefined priorities. • Assist in creating and analyzing project data to maintain health of project. • Provide full life-cycle Engagement Management for customers and partners. • Ensure timely and accurate invoicing of clients. • Ensure all available revenue recognition is processed timely and accurately. • Act as point of escalation to assist and/or resolve customer, sales or partner satisfaction issues. • Other duties as assigned. .
Education and/or Experience Qualifications
• Bachelor's Degree required, preferably in Technology, Business or Finance. • Minimum 1 year Sirius experience or 2 years relevant to role external experience required.
Required Qualifications
• Ability to work independently with minimal managerial guidance utilizing historical best practice experience and decision-making skills. • Ability to communicate effectively both orally and written using a variety of styles and techniques appropriate to the audience. • Demonstrated ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines. • Applicant should demonstrate solid attention to detail and a penchant for accuracy. • Exceptional customer service skills. • Proven ability to proactively collaborate, and build relationships, take initiate, and creatively problem solve. • Ability to excel in a dynamic and fast paced environment. • Ability and willingness to work nights/weekends as required to meet client and/or business needs • Ability to understand, remember, and apply oral and/or written instructions or other information.
* Preferred Qualifications
* • Experience with Professional Services Automation tools • Experience implementing process improvement projects • Experience in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.
What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self- and your best ideas- to CDW. Because diverse perspectives bring forth better problem solving- and better solutions for our customers on a rapidly evolving technology landscape.
Equal Opportunity Employer, including disability and protected veteran status
Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/)