ServiceNow Architect

Bounteous

ServiceNow Architect

Posted An Hour Ago

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Hiring Remotely in United States

Remote

Expert/Leader

Artificial Intelligence • Information Technology • Professional Services • Software • Analytics • Generative AI • Big Data Analytics

Where agentic engineering and human experience converge to deliver enterprise outcomes.

The Role

The ServiceNow Architect will design build and configure ServiceNow solutions while collaborating with teams mentoring developers and managing integrations across various systems.

Summary Generated by Built In

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise we deliver innovative and strategic solutions in Strategy Analytics Digital Engineering Cloud Data & AI Experience Design and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4000+ expert team members across the Americas APAC and EMEA. By partnering with leading technology providers we craft transformative digital experiences that enhance customer engagement and drive business success.

We are seeking a ServiceNow Architect with 10 years of hands-on experience building configuring and optimizing enterprise ServiceNow solutions across ITSM HRSD and SPM. This role will be a core technical contributor on high-priority ServiceNow implementations and platform modernization engagements across our client portfolio. The ideal candidate is a detail-oriented delivery-focused developer who can independently own complex development workstreams mentor junior developers and collaborate closely with architects and project leads to bring scalable ServiceNow solutions to life.

Responsibilities

Development & Configuration

Design build and configure ServiceNow applications and modules across ITSM HRSD and SPM including workflows service catalog items business rules client scripts UI policies and script includes.

Develop and maintain Flow Designer automations IntegrationHub spokes and custom REST/SOAP integrations with third-party enterprise systems.

Build and optimize Service Portal pages widgets and UI components to deliver intuitive self-service experiences.

Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.

Write clean efficient and well-documented server-side and client-side JavaScript following platform scripting best practices.

Platform Engineering & Quality

Manage update sets scoped application development and deployment across development test and production ServiceNow instances.

Perform code reviews and enforce development standards ensuring adherence to ServiceNow best practices and client governance frameworks.

Design and execute unit integration and regression test plans; resolve defects and performance bottlenecks identified during testing cycles.

Monitor platform health identify technical debt and proactively recommend improvements to workflows configurations and integrations.

Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.

Integration & Data Management

Develop and maintain integrations between ServiceNow and HR systems (Workday SAP SuccessFactors) ITSM tooling LDAP/AD and enterprise middleware.

Build and maintain import sets transform maps and data source configurations for bulk data migrations and ongoing data synchronization.

Configure and manage CMDB population strategies including Service Graph Connectors and Discovery integrations.

Implement data validation error handling and logging frameworks within integration pipelines to ensure reliability and traceability.

Collaboration & Delivery

Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.

Participate in Agile ceremonies—sprint planning stand-ups retrospectives—and contribute to accurate effort estimation and sprint commitments.

Mentor junior and mid-level developers through code reviews pair programming and knowledge-sharing sessions.

Liaise with client technical teams and business stakeholders to clarify requirements demonstrate functionality and gather feedback during UAT.

Contribute to technical documentation including design specs integration runbooks and developer onboarding guides.

Qualifications

Bachelor's degree in Computer Science Information Systems Engineering or equivalent practical experience.

10 years of hands-on ServiceNow development experience with a strong delivery track record across multiple full-lifecycle implementations.

Deep proficiency in ServiceNow scripting: Business Rules Client Scripts Script Includes UI Actions UI Policies and Scheduled Jobs.

Proven experience developing with Flow Designer IntegrationHub and scripted REST/SOAP APIs for enterprise system integrations.

Strong working knowledge of ITSM modules (Incident Problem Change CMDB Asset Management) and at least one of HRSD or SPM.

Experience with Service Portal development including custom widgets Angular.js components and CSS/SCSS styling.

Solid understanding of update set management application scoping and instance cloning strategies in multi-environment deployments.

Familiarity with ITIL v4 processes and how they map to ServiceNow platform capabilities.

Preferred

ServiceNow Certified System Administrator (CSA) and at least one Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.

Experience with ServiceNow Automated Test Framework (ATF) and performance analytics configuration.

Exposure to ServiceNow ITOM (Discovery Event Management Service Graph) SecOps or GRC modules.

Familiarity with DevOps tooling and CI/CD pipelines integrated with ServiceNow (Git Jenkins ServiceNow DevOps).

Knowledge of JavaScript frameworks REST API design JSON and XML for advanced customization and integration work.

Experience with Agile/SAFe delivery methodologies in consulting or agency environments.

Information Security Responsibilities

Promote and enforce awareness of key information security practices including acceptable use of information assets malware protection and password security protocols
Identify assess and report security risks focusing on how these risks impact the confidentiality integrity and availability of information assets
Understand and evaluate how data is stored processed or transmitted ensuring compliance with data privacy and protection standards (GDPR CCPA etc.)
Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race religion color sex gender identity sexual orientation age physical or mental disability national origin veteran status or any other status protected under federal state or local law. Bounteous is willing to sponsor eligible candidates for employment visas.

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Skills Required

10 years of hands-on ServiceNow development experience
Bachelor's degree in Computer Science Information Systems Engineering or equivalent
Deep proficiency in ServiceNow scripting: Business Rules Client Scripts Script Includes UI Actions UI Policies and Scheduled Jobs
Proven experience developing with Flow Designer IntegrationHub and scripted REST/SOAP APIs
Strong working knowledge of ITSM modules (Incident Problem Change CMDB Asset Management) and at least one of HRSD or SPM
Experience with Service Portal development including custom widgets and Angular.js components
Familiarity with ITIL v4 processes

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The Company

HQ: Frisco Texas

5000 Employees

Year Founded: 2003

What We Do

Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design build and scale AI-driven products platforms and processes. With more than 5000 team members worldwide Bounteous delivers AI that sticks powering adoption and outcomes that move organizations from experimentation to true transformation.

Why Work With Us

Bounteous combines strategy experience design engineering data and AI to help leading brands build intelligent systems that are practical scalable and measurable. People join us to work on meaningful transformation initiatives collaborate with smart and supportive teams and help shape what’s next in AI and digital experience.

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