ServiceNow Developer

Role Summary-

World Wide Technology currently has an opening for Senior Developer as a part of our IT Solutions Consulting & Engineering Operations team in India.

You will work in a very dynamic and challenging environment with a team that provides diverse solutions to our business stakeholders and Project Managers within our Services Organization. The IT SC&E Operations team uses a broad range of functional and technical skills toward the continued build-out of our ServiceNow platform including integrations to various boundary applications.

Job Responsibilities-

• Participate and consult in architecture, design, development, implementation of integrations and configuration of our ServiceNow platform

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• Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions

• Participate in strategic project planning that improves operational efficiency across WWT's Professional Services and Engineering departments

• Test end-to-end solution to ensure complete satisfaction of internal and external users including unit, functional, and regression testing

• Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members

• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user's requirements

• Provide guidance and direction on Production Issues

• Create and update existing technical/configuration documentation

• Perform platform upgrades

• Bachelor's or master's degree preferably in Computer Science or Computer Information Systems OR equivalent experience and/or certifications

• 7 to 12 years as a ServiceNow Developer

• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience

• Experience Integrating ServiceNow with external systems using JDBC and various Web Services is preferred: JSON, XML, REST, SOAP, etc.

• Experience integrating 3rd party measurement, monitoring, incident management and reporting software with ServiceNow.

• Experience integrating with Galileo Suite for XaaS preferred

• Experience with JavaScript, HTML/CSS, and AJAX

• Experience with the following ServiceNow Products: ITSM, CMDB, PPM, FSM, CSM, AppDev Engine preferred

• Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages)

• Ability to configure flows and workflows

• Ability to create and maintain Service Catalog and Portal experience (must have skill)

• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process

• Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful

• Ability to thrive in an agile environment with evolving requirements and possess a good understanding of Agile, Lean and Scrum principles

• Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.