SIS Implementation Specialist

Position Overview

We’re looking for a SIS Implementation Specialist to join our growing SylogistEd team! In this role, you’ll be responsible for implementing SylogistEd solutions, focusing on the SIS, Grade Book, and School Nutrition modules for K-12 school districts across the United States. As a member of the Customer Success Team, you will ensure high-quality service delivery, working closely with the Project Manager to execute successful implementations.

Responsibilities Include

• Collaborating with the Project Manager and the Director of Customer Success to implement SylogistEd solutions for K-12 schools.
• Configuring SylogistEd solutions based on best practices, methodologies, and customer business requirements.
• Supporting key activities such as data conversion, end-user training, user acceptance testing, and go-live support.
• Documenting and monitoring success criteria for customer satisfaction throughout the implementation.
• Participating in weekly project status meetings with the customer, Project Manager, and other team members.
• Managing project plans, including milestones, risk identification, budget tracking, and reporting progress.
• Triaging and troubleshooting issues, working closely with internal teams to ensure prompt resolution.
• Gathering and documenting customer feedback post-implementation to drive future product improvements.
• Submitting enhancement requests to the Product team based on customer needs.
• Testing new features in SylogistEd and providing feedback or reporting any bugs encountered.
• Collaborating with Product to deliver new feature overviews and training for internal teams such as Customer Support, Sales, and Marketing.
• Supporting sales, customer support, and feature documentation efforts to enhance customer adoption.

What We Look for in YouMust-Haves

• Experience working with SIS and K-12 education systems.
• Proficiency in Microsoft Excel and other Microsoft Office tools (especially PowerPoint).
• 3+ years of implementation experience, preferably in SaaS or educational technology.
• Excellent written and verbal communication skills.
• Outgoing, collaborative personality, able to engage well with team members and customers.
• Self-starter with the ability to manage multiple projects in a fast-paced environment.

Nice-to-Haves

• Bachelor’s degree in IT, Computer Science, Business Management, or a related field.
• Experience with third-party vendor integration setups.
• Knowledge of school accounting or student information processes.