Site Reliability Engineer - Zynga

Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services. The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.

While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities. Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills. We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.

Zynga is a leading developer of the world's most popular social games that are played by millions of people around the world each day. Since its founding in 2007, our mission has been to connect the world through games and delight consumers with social gaming experiences.

As a Site Reliability Engineer (SRE) with the Global Zynga Operations Center you will improve our studio’s reliability through monitoring, rapid response, communication and coordination. This will involve developing and managing the deployment monitoring architecture for central services, applications, and develop the monitoring agents, dashboards, escalations and alerts. In this role you will routinely identify operational problems by observing and studying system architect, functionality and performance results. You will also troubleshoot procedures with the overall studio architect and investigate surfaced issues, and handling incidents.

This is a full-time, ongoing, hourly, remote Support position requiring occasional attendance at the Zynga office in San Mateo, CA. There is a regular on-call schedule of one t per week and every fifth weekend, for which you will be compensated.

• Monitor studio and service games and escalate alerts and/or incidents that surface while on the on-call rotation.
• Trained on all monitoring tools and Ops responder processes.
• Able to gauge or assess game/revenue impact or potential risks.
• Identify issues, alerts, criticals and service incidents within the provided dashboards and monitoring tools.
• Basic knowledge, troubleshooting and diagnosing each service provided in the studio's playbooks.
• Assistance on playbook procedures on service operations.
• Relay or sscalate to higher tier for support on multiple alerts or services affected.
• Guidance on running new processes or procedures within the team.

• Either 4-6 years of related experience or a Bachelor’s degree and 1-2+ years professional experience.
• Basic knowledge of white listing, network availability, as well as game accessibility.
• Basic knowledge with storage of game data. Familiar with navigating through databases and an understanding on data storage.
• Basic knowledge of the overall game architecture and troubleshooting.
• Strong communication skills to relay data on the issues surfacing.
• Basic knowledge of tools used for Cloud Infrastructure a bonus.

• Great Company Culture. Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
• Work Hard, Play Hard. Our employees bond, blow-off steam, and flex some creative muscles – through corporate boot camp classes, company parties, game release events, monthly socials, and team challenges.

Take-Two Interactive Software, Inc. (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.  Employment at T2 is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.

The pay range for this position in California at the start of employment is expected to be between $29 and $43 per Hour. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an 'at-will position' and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

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