Software Engineer I - AI Generalist

IMPORTANT: Please be aware scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information checks or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure please email [email protected] with questions.

Zello is a voice-first communication platform powered by our industry-leading push-to-talk technology to improve collaboration and productivity for desk-less workers. With over 175+ million users we’re the #1 rated push-to-talk app in the world delivering 9 billion (yes with a B) messages a month. 

At Zello our company values are at the heart of what we do everyday. We’re proud to serve the frontline we’re privileged to connect people in times of crisis across the globe and we’re honored to support first responders.

And this is where you come in.

Zello keeps frontline workers connected with instant voice-first communication — and the quality of that experience is everything. We're adding a Software Engineer I - AI Generalist to our Quality Engineering team to use AI to raise our overall quality posture and then flex across the engineering org wherever the leverage is highest. This is a rare entry point: you'll get exposure across testing tooling and product engineering and use what you learn to shape where your career goes next.

• Stood up AI-assisted testing that measurably improved coverage or cycle time on workflows that used to be manual-only.

• Built at least one AI harness or tool that the QE or broader engineering teams actually adopted into their daily work.

• Shipped real code across more than one part of the stack embedded with an engineering squad and trusted by it.

• Developed a clear sense of the domains that energize you — grounding a concrete conversation about your next step.

• Use AI tools and agents to accelerate test creation execution and triage across Zello's clients and services.

• Do targeted manual testing where it matters and turn repetitive manual checks into durable automation.

• Build small tools and AI harnesses that make the whole engineering org faster.

• Rotate into engineering squads (iOS Android Web backend) to contribute code with agent assistance.

• Find quality gaps before they ship and propose the fix rather than just filing the bug.

• Communicate clearly and concisely with a distributed team surfacing blockers early.

• You've built something real — a project internship hackathon entry or open-source contribution — and can walk through what you made and why.

• You already use AI coding tools as a force multiplier and are eager to push how far they go.

• You write code in at least one language (Python JS/TS Java Swift Kotlin or Go) and pick up new stacks fast.

• You go broad willingly — you'd rather touch four parts of the system than specialize in one on day one.

• You spot problems and move them toward done without waiting to be told each step.

• You make the people around you faster and your writing is clear enough that others can act on it.

• You have 0–3 years of experience and are early in your career.

• A manual-only QA seat — automation and building are core to the job.

• A deep specialist track in one platform or one test framework.

• A senior or lateral hire — this is deliberately an entry point with room to grow fast.

• A role where you wait for a spec — you'll be trusted to find leverage and act on it.

We hire for potential passion for our mission and a knack for solving difficult problems over checking every qualification box. We have competitive pay equity with significant upside and intentionally design our benefits to encourage healthy and well-balanced employees flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course we wouldn’t be a technology company without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
All Zello personnel are required to comply with defined security privacy and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

What We Do

We started as a company that turned phones into walkie-talkies. Today we modernize instant voice communication with our industry-leading push-to-talk technology to help mobile workers meet quickly changing urgent real-world challenges. We have the highest-rated walkie-talkie app with over 8 billion messages sent per month and 170 million users in industries such as transportation retail construction hospitality healthcare and more. We’re proud to serve frontline workers we’re privileged to connect people in times of crisis across the globe and we’re honored to support first responders. As demand for our app continues to rise we’ve evolved from a startup to a scale-up — and we’re still growing rapidly which is where you come in.

Why Work With Us

If you strive to work on technology with purpose technology that actually changes how people communicate and work then come talk to us. We like people who take pride in their work and deliver with consistency and quality. We're collaborative sometimes serious sometimes not but we're all in 110%.

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