Software Engineer, Platform Experience

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer, Platform Experience based in Brazil.

This role sits at the intersection of platform engineering, customer impact, and AI-driven systems, focusing on building and improving the core infrastructure that powers intelligent agent experiences used by major consumer brands. You will work on highly impactful, production-grade systems where reliability, observability, and performance directly affect real customer operations at scale. The environment is fast-moving, distributed, and deeply collaborative, with strong emphasis on ownership and end-to-end problem solving. You will engage with complex technical challenges spanning backend services, integrations, and agent behavior in production. A key part of the role is turning real-world incidents into durable system improvements, not just short-term fixes. This is a highly autonomous position where engineering judgment, curiosity, and product thinking directly shape platform evolution.

• Own and resolve complex production issues end to end, including debugging APIs, integrations, customer-side behavior, and backend services until root cause is identified and fixed.
• Investigate system behavior across logs, traces, SQL queries, and client-side signals to distinguish between product defects, configuration issues, or external causes.
• Design and implement durable fixes, including automation, tooling, and safeguards that prevent recurring incidents and improve system reliability.
• Collaborate directly with customers or internal stakeholders to reproduce issues, validate hypotheses, and accelerate resolution when needed.
• Work closely with engineering and product teams to translate production signals into structured improvements and roadmap input.
• Contribute to platform quality by building runbooks, improving observability, and strengthening debugging and diagnostic capabilities.
• Continuously identify patterns across incidents and drive systemic improvements that reduce operational load over time.

Requirements

• 4+ years of software engineering experience, ideally in platform, backend, or customer-facing technical roles in production environments.
• Strong ability to debug distributed systems using logs, metrics, traces, and data analysis (SQL and similar tools).
• Experience working with backend technologies such as Node.js, TypeScript, or similar modern stacks, with ability to ramp quickly if needed.
• Hands-on familiarity with APIs, integrations, web systems, and production troubleshooting.
• Experience working with AI/LLM systems, including prompts, retrieval workflows, or agent-based architectures, with ability to diagnose failure modes.
• Comfort interacting with customers or stakeholders to investigate issues and communicate technical concepts clearly in English.
• Strong ownership mindset, with ability to operate in ambiguous environments and drive problems to resolution independently.
• Experience using AI coding and productivity tools to accelerate debugging, analysis, and development work.

Benefits

• Competitive salary with equity or stock options
• Learning and development budget for courses, tools, and conferences
• Fully remote, distributed-first work environment
• Access to premium AI tools and platforms to enhance productivity
• High ownership culture with autonomy over technical decisions
• Collaborative, low-bureaucracy environment focused on impact
• Opportunity to work on cutting-edge AI-driven systems in production