Software Implementation Project Manager II

The Software Implementation Project Management II position is part of our Professional Services team managing multiple customer projects. The projects can include consulting projects, software module implementations and customizations, and training. This candidate is responsible for working closely with the customer to develop a project timeline, schedule resources and ensure projects stay on schedule and within budget. Responsible for managing and maintaining an assigned list of accounts with emphasis on monitoring project budget including consultant time allocations, contract spend analysis and timely billing.

Essential Tasks

• Coordinate and manage project planning and execution for multiple projects
• Monitor resource billable activities including approving hours, contract finalization and ensuring timely client invoicing
• Monitor contract hours usage and maximize spend
• Prepare a project timeline that will account for all tasks and resources required to deliver the project
• Schedule all resources and identify all milestones that will be required to complete the project, including tasks that are to be completed by the customer
• Communicate written project status updates to the customer and account team. These updates will include a list of customer assignments, their respective due dates and status.
• Conduct projects meetings with the customer and project team
• Provide supervision and leadership for project team members
• Always work with the customers in a positive manner. Periodically, the responsibilities of the project manager will necessitate decision-making that may not be well received by the customer. In these cases, it is essential to be assertive with the customer and when able provide the customer with as many options as possible.
• Provide a timely response to customer questions
• Effectively manage and communicate out information on multiple projects
• Ensure that Change Management controls are in place to stay within project scope
• Work with Jenzabar project managers to continuously improve the process. Be creative in solving customer problems but also share that innovation with the team in order to improve processes and deliver consistent, high-quality service.
• Other duties as assigned by supervisor

Preferred Skills and Experience

• Bachelor's degree, or equivalent related industry experience
• 5+ years project management experience including managing projects from start to finish, preferably in a higher education
• Familiarity with SmartSheet or other project collaboration tool
• Excellent communication skills, written and oral

#LI-Remote