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Boston MA USA
Hybrid
90K-114K Annually
Mid level
eCommerce • Information Technology • Retail • Software
Mirakl is the leading provider of eCommerce software solutions.
The Role
Own end-to-end onboarding for Catalog Transformer customers from kickoff through launch delivering training implementation workshops and product demos. Act as primary post-sales advisor coordinate cross-functional teams remove blockers document playbooks leverage AI/automation to improve onboarding efficiency and support expansion and sales opportunities.
Summary Generated by Built In
About Mirakl:
Founded in 2012 Mirakl has been at the forefront of marketplace innovation empowering every business to compete in the platform economy.
Today Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch scale and operate marketplaces and dropship AI-powered multichannel selling (Mirakl Connect) retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's Decathlon Carrefour Asos and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information visit www.mirakl.com .
Mirakl in Numbers:
Our Values:
Working at Mirakl means accelerating your career alongside ambitious passionate and supportive colleagues. We're proud of the diversity of backgrounds perspectives and experiences that make our teams unique.
Our 5 values guide how we collaborate:
Your Impact
As a Solutions Consultant on the Mirakl Connect team you will own the onboarding experience for customers adopting Catalog Transformer - guiding them from contract signature through launch and early value realization. As the primary post-sales partner you'll ensure customers are successfully configured trained and positioned to achieve their marketplace growth goals.
Beyond implementation you'll act as a trusted advisor helping customers understand marketplace best practices identify expansion opportunities and maximize the value they receive from Mirakl Connect. While the role is primarily focused on post-sales onboarding you'll also partner with Sales on strategic opportunities and collaborate with Marketplace Operators to support customer growth across the Connect ecosystem.
You'll play a key role in continuously improving our onboarding motion by refining processes capturing customer feedback and leveraging AI and automation to deliver a scalable best-in-class customer experience.
What You'll Do at Mirakl
Qualifications
KPIs / Success Metrics
Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role. OTE reflects total target compensation reflective of base salary and variable compensation (e.g. commission or bonus) . Your starting compensation within this range will be based on your relevant skills experience and education with any future adjustments informed by role scope performance and internal pay equity. In addition Mirakl offers a wide range of competitive benefits including health dental 401(k) match plan commuter and PTO. Find out more about our benefits here .
OTE Pay Range
$90000 - $114000 USD
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.
As part of our recruitment process Mirakl processes your personal data to review and manage your application and where appropriate to consider your profile for future opportunities. You can exercise your data protection rights at any time and as further detailed in our policies. For more information about how we process your personal data and your rights please consult our Recruitment Privacy Notice here in English and here in French.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process including screening applications analyzing resumes and assessing responses. While AI helps us work efficiently all final hiring decisions are made by humans. For more information visit our AI Guidelines for Candidates and Interviews .
Founded in 2012 Mirakl has been at the forefront of marketplace innovation empowering every business to compete in the platform economy.
Today Mirakl's operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch scale and operate marketplaces and dropship AI-powered multichannel selling (Mirakl Connect) retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).
With dual headquarters in Boston and Paris Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy's Decathlon Carrefour Asos and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.
For more information visit www.mirakl.com .
Mirakl in Numbers:
- Founded in 2012 | Member of French Tech Next40
- 750+ employees in 9 offices worldwide: Paris Barcelona Bordeaux Boston London Munich New York Sydney Tokyo
Our Values:
Working at Mirakl means accelerating your career alongside ambitious passionate and supportive colleagues. We're proud of the diversity of backgrounds perspectives and experiences that make our teams unique.
Our 5 values guide how we collaborate:
- Work Hard Together: Teamwork and collaboration are the foundation of our success
- Get Things Done: We prioritize action and efficiency for impactful results
- Go Above & Beyond: We tackle challenges proactively and always aim for excellence
- Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
- Satisfy & Empower Clients: We're committed to our clients' success
Your Impact
As a Solutions Consultant on the Mirakl Connect team you will own the onboarding experience for customers adopting Catalog Transformer - guiding them from contract signature through launch and early value realization. As the primary post-sales partner you'll ensure customers are successfully configured trained and positioned to achieve their marketplace growth goals.
Beyond implementation you'll act as a trusted advisor helping customers understand marketplace best practices identify expansion opportunities and maximize the value they receive from Mirakl Connect. While the role is primarily focused on post-sales onboarding you'll also partner with Sales on strategic opportunities and collaborate with Marketplace Operators to support customer growth across the Connect ecosystem.
You'll play a key role in continuously improving our onboarding motion by refining processes capturing customer feedback and leveraging AI and automation to deliver a scalable best-in-class customer experience.
What You'll Do at Mirakl
- Own the end-to-end onboarding experience for Catalog Transformer customers from kickoff through successful launch and adoption.
- Serve as the primary post-sales contact building trusted relationships and ensuring customers achieve value quickly.
- Lead onboarding sessions implementation workshops product demonstrations and customer training.
- Proactively identify risks remove blockers and coordinate with cross-functional teams to keep implementations on track.
- Become a subject matter expert on Catalog Transformer advising customers on best practices and successful implementation strategies.
- Partner with Customer Success Product Support Sales Partnerships and Marketplace Operators to deliver a seamless customer experience.
- Work with Marketplace Operators to help customers identify and execute marketplace expansion opportunities.
- Support Sales on strategic or technically complex opportunities requiring product or onboarding expertise.
- Create and maintain onboarding playbooks documentation and customer enablement resources.
- Leverage AI and automation tools (e.g. Salesforce Dust Claude Make) to improve onboarding quality documentation and operational efficiency.
- Capture customer feedback and continuously improve onboarding processes reducing time-to-launch while increasing customer adoption.
Qualifications
- 3+ years of experience in Solutions Consulting Customer Success Implementation Professional Services or a similar customer-facing SaaS role.
- Experience leading customer onboarding or implementation projects from kickoff through successful launch.
- Strong project management communication and presentation skills.
- Ability to manage multiple customer engagements while building trusted customer relationships.
- Strong problem-solving skills and experience collaborating across cross-functional teams.
- Experience working with APIs and integrations.
- Experience leveraging AI tools to improve productivity or customer outcomes is a plus.
- Entrepreneurial mindset with a passion for delivering exceptional customer experiences in a fast-paced environment.
KPIs / Success Metrics
- Time-to-Launch
- Customer Adoption & Activation
- Customer Satisfaction (CSAT)
- Time-to-First Value
- Customer Expansion Influence
- Onboarding Quality & Process Improvement
Below you will find the reasonably estimated annual On-Target Earnings (OTE) range for this role. OTE reflects total target compensation reflective of base salary and variable compensation (e.g. commission or bonus) . Your starting compensation within this range will be based on your relevant skills experience and education with any future adjustments informed by role scope performance and internal pay equity. In addition Mirakl offers a wide range of competitive benefits including health dental 401(k) match plan commuter and PTO. Find out more about our benefits here .
OTE Pay Range
$90000 - $114000 USD
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you're ready to join a global leader powering digital transformation for 450+ of the world's most innovative retailers and B2B organizations.
As part of our recruitment process Mirakl processes your personal data to review and manage your application and where appropriate to consider your profile for future opportunities. You can exercise your data protection rights at any time and as further detailed in our policies. For more information about how we process your personal data and your rights please consult our Recruitment Privacy Notice here in English and here in French.
We may use Artificial Intelligence (AI) solutions to help streamline our hiring process including screening applications analyzing resumes and assessing responses. While AI helps us work efficiently all final hiring decisions are made by humans. For more information visit our AI Guidelines for Candidates and Interviews .
Skills Required
- 3+ years experience in Solutions Consulting Customer Success Implementation Professional Services or similar customer-facing SaaS role.
- Experience leading customer onboarding or implementation projects from kickoff through successful launch.
- Strong project management communication and presentation skills.
- Ability to manage multiple customer engagements while building trusted customer relationships.
- Strong problem-solving skills and experience collaborating across cross-functional teams.
- Experience working with APIs and integrations.
- Experience leveraging AI tools (e.g. Dust Claude) to improve productivity or customer outcomes.
- Entrepreneurial mindset with a passion for delivering exceptional customer experiences in a fast-paced environment.
What the Team is Saying
Mirakl Compensation & Benefits Highlights
- Leave & Time Off Breadth—Paid time off is described as generous spanning vacation holidays sick time volunteer time and bereavement. Parental leave is also highlighted positively and can include a phased return in some locations.
- Healthcare Strength—Core coverage includes medical dental vision life and disability insurance plus FSA/HSA options and an Employee Assistance Program. U.S. materials note day‑one eligibility and multiple plan choices.
- Retirement Support—Retirement offerings include a 401(k) with company match that is repeatedly highlighted as a strength. Financial extras such as performance bonuses are also referenced across roles.
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The Company
HQ: Boston MA
750 Employees
Year Founded: 2012
What We Do
Since 2012 Mirakl has been pioneering the platform economy empowering retail and B2B enterprises with the most advanced secure and scalable technology to digitize and expand product assortment through marketplace and dropship improve efficiency in supplier catalog management and payments personalize shopping experiences and boost profits through retail media. Mirakl is trusted by Macy’s Saks Henry Schein The Knot 1800-Flowers Best Buy Lowe's Ulta and 450+ industry-leading businesses worldwide.
Why Work With Us
At Mirakl you will have all the advantages of a start-up environment: innovation adaptability autonomy flexible process and a real involvement in decision making. Each employee contributes to Mirakl’s success either as a group or individually by using their unique skills and working in harmony with our corporate values.
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Mirakl Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Benefit from one remote work day per week with a fixed in-office team day (Team Day).
Typical time on-site: Not Specified
HQBoston MA
Barcelona ES
London GB
Munich GE
New York NY
Paris FR
Sydney New South Wales
Tokyo JP
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