Solutions Engineer

At People Data Labs (PDL) we know that every company is rapidly transforming to solve problems in a more data-driven and people-driven manner. In order to succeed, companies are forming data departments, pivoting their focus into data acquisition, and doubling down on legal, security, and compliance to protect themselves. For these organizations, clean, rich, and compliant person data is critical and PDL is here to meet that demand.

Today, the PDL platform seeks to enable all companies to build compliant people data solutions. Our sole focus is on building the best data available by integrating thousands of compliantly-sourced datasets into a single, developer-friendly source of truth. Over 2 billion profiles are used by leading companies to enrich recruiting platforms, power AI models, create custom audiences, and more.

The Opportunity:

• Thrive in a startup environment where you can make a huge impact.
• Work closely with the founders and executive team to generate revenue.
• Close large enterprise deals with the top global brands.
• Serve as a technical authority and trusted advisor to our sales team, customers, and partners.
• Understand and solve our customer’s business issues with the PDL Product Stack, and enable sales through our Partners.
• A successful SE at PDL will focus on excellence; take the initiative to improve both themselves and the team through continuous learning and questioning the status quo.

Roles & Responsibilities:

• Serve as the technical point of contact for your accounts and account managers. 
• Develop a deep understanding of customers’ goals and objectives, and articulate how PDL products and solutions provide value.
• Create and own value-based relationships at all levels in customer/prospect organizations.
• Help coordinate data tests and assist our Sales Team with using our testing tools.
• Support ad-hoc data analysis and explain test results to customers.
• Create collateral, contribute to programs, and collaborate with your PDL colleagues to meet individual client needs.
• Be the ears of the sales organization to communicate needs, gaps, and enhancements to our engineering and leadership teams.
• Drive education of both sales and technical skills by taking advantage of all the professional development opportunities provided by PDL.

Required Skills & Experience:

• Professional Experience with
• Python
• Elasticsearch
• Deep experience working with Big Data
• Ability to read code and digest logic for less technical members of the team and customers.
• Articulate and sell the benefits of data.
• Passion for being curious and a continuous learner.
• History of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors.
• You are a natural at advocating for your customers and derive satisfaction from delivering the best customer experience possible
• ​​Technical ownership over a defined book of business with operational freedom and support to drive customer success and outcomes
• Co-own and collaborate with Customer Success Managers and Data Consultants on each customer’s overall lifecycle, including onboarding, cadence, expansion, and renewal
• Build “trusted advisor” relationships with each of your customers through technical excellence and a high degree of customer empathy. You’ve been a developer or can otherwise deeply identify with the needs of a developer

Desired Skills & Experience:

• Nice to have/Value-Add Experience with
• Data stores like Redshift, Azure, Mongo, etc…
• Advising customers on architecting a tech stack for Big Data
• Calling and interacting with Rest APIs
• Understanding of how the back end of an API works
• Data products
• Linux
• Writing Kibana KQL & ElasticSearch queries
• Writing complex queries
• Cloud experience in AWS
• Logfile exploration tooling (i.e. Kibana, Periscope, Graylog, etc.)

Benefits

Great people make great teams. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.

• Stock
• Competitive Salaries
• Unlimited paid time off
• Medical, dental, & vision insurance
• Health, fitness, and office stipends
• The permanent ability to work wherever and however you want

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