Sr Business Systems Analyst

Requisition ID: 74621

FPL Energy Services (FPLES) operates 14 unique businesses and is continuously creating new businesses to serve residential, commercial and governmental customers to deliver savings and protection. Our smart, reliable and affordable solutions span a broad array of offerings, including, but not limited to, LED lighting, home protection plans, natural gas supply and backup power generation. FPLES is passionate about delivering exceptional employee and customer experiences through a highly engaged culture. Headquartered in South Florida, FPLES is an unregulated subsidiary of NextEra Energy, the world's largest wind and solar energy producer in the world. Do you want to create innovative business solutions? Join our world-class team today!

Position Specific Description

FPLES IT team is seeking a Senior Business Systems Analyst with functional knowledge in CRM applications to join their team in West Palm Beach, FL. This person will gather requirements from business groups, test and maintain Salesforce and other CRM solutions to support the fast-paced growth of our commercial and residential businesses.

Job Tasks:• Work across key operational areas & applications to identify requirements and scope where change to systems, tools, data, and processes are required to deliver specific business outcomes,• Take the lead to document business requirements through 'use cases' and 'user stories/epics' in Jira,• Capture process maps or flow diagrams for new or existing solutions as part of operational excellence,• Define and negotiate on the acceptance criteria, works with the architects and developers to clarify the requirements, and ensures that the design meets the acceptance criteria,• Coordinate and support the end-to-end and business acceptance testing phases,• Apply analytical skills within functional area to decompose work into manageable value-based units,• Respond to requests, identifies conflicts, and makes recommendations where needed,• Manage delivery and tasks for the team, and communicate timelines to the stakeholders,• Devise or modify procedures to solve complex problems.

Essential Skills:• Functional/Business operational knowledge of CRM applications or customer billing applications• Programming skills and ability to write pseudo logic is preferred (knowledge of any programming languages is a plus)• Knowledge of mainframe (COBOL/CICS) or SAP S4 systems is a plus.• Strong understanding of IT Systems best practices and functionality• Used to agile, fast paced, dynamic project environments• 4+ years of CRM systems or business experience• Bachelor's Degree preferred.

Job Overview

Employees in this role conduct complex operational analyses and lead medium to large project teams that support informed decision making within the business unit.

Job Duties & Responsibilities

• Conducts analyses and prepares reports that provide operational and/or technical support to business operations
• Conducts quantitative and qualitative research to support small to medium special projects
• Assists with process design and modification for continuous business improvement
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 4+ years

Preferred Qualifications

• Bachelor's Degree

Employee Group: Exempt

Employee Type: Full Time

Job Category: Finance, Accounting & Business Analytics

Organization: FPL Energy Services, Inc

Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Palm Beach

Nearest Secondary Market: Miami