Sr. Clinical Account Specialist I (West Palm Beach, FL) - Biosense Webster, Inc.

Johnson & Johnson is recruiting for Sr. Clinical Account Specialist for Biosense Webster, Inc. located in West Palm Beach, FL

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

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The Sr. Clinical Account Specialist (CAS) will provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO® System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.

Duties & responsibilities

• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings.
• Collaborates with peers to share best practices to increase value for customers.
• Use consultative selling techniques to identify potential sales opportunities within the account.
• Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. Ultrasound CAS, FSE, RBD) and other internal and external partners.
• Develop and share best practices with US Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new BWI commercial team members as requested.
• Respond daily to requests by email and voicemail from customers, practitioners and partners.
• Additional duties include performing administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintaining Safe Fleet standards according to Company guidelines.
• Responsible for communicating business related issues or opportunities to next management level
• Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
• Performs other duties assigned as needed

Qualifications

Qualifications:

• A minimum of a Bachelor's degree, or 4 years of relevant professional work experience or 4 years military experience
• A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment,
• A valid Driver's License issued in the United States
• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
• The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally.
• Required to work in a hospital laboratory setting, attending live patient cases, and wear protective gear (i.e. lead aprons).
• Position requires sitting for extended periods of time.
• May be required to lift up to 60 lbs.

Strongly Preferred:

• Mapping experience strongly preferred
• Maintaining at least one of the following industry certifications - IBHRE, RCES is strongly preferred.
• Experience working with highly complex technical systems and/or working in a critical patient care setting.
• Electrophysiology/Catheter Lab or EP/Cardiovascular Device Industry experience is strongly preferred.
• Effective communicator with all levels of patient care team.
• Self-starter who performs well with autonomy
• Problem solver who can think critically in high pressure environments
• Receptive to constructive feedback and collaborates and works well in team environment
• Able to take large amounts of data and translate information into actionable insights

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.