Sr. Customer Success Manager: Strategic

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Customer Success Manager: Strategic in the United States.

This is a highly strategic, executive-facing Customer Success role focused on partnering with some of the world’s largest and most complex enterprises as they modernize their data infrastructure for AI readiness. You will act as a trusted advisor to Fortune 500 organizations, helping them overcome data privacy and permissioning challenges that block AI, personalization, and digital transformation initiatives. Rather than traditional account management, this role centers on business outcome realization, translating technical capabilities into measurable enterprise value. You will work across CIO, CDO, CMO, engineering, and legal stakeholders to align priorities and unlock adoption. Operating in a fast-moving, high-growth environment, you will play a key role in shaping how customers derive value from advanced data governance and compliance solutions. This position blends technical credibility, strategic consulting, and executive relationship management to drive long-term impact and expansion.

• Own and manage post-implementation relationships across a portfolio of 10–20 strategic enterprise accounts, ensuring long-term adoption, retention, and expansion
• Act as a trusted advisor to executive stakeholders, including CIOs, CDOs, CMOs, engineering, privacy, and legal teams
• Translate complex technical capabilities into clear business outcomes tied to AI readiness, personalization, and data activation goals
• Lead executive business reviews (EBRs/QBRs) focused on quantifying measurable customer value and ROI
• Identify expansion opportunities by diagnosing customer challenges in data governance, compliance, and AI enablement workflows
• Collaborate cross-functionally with Product and Engineering to influence roadmap priorities based on customer needs
• Drive retention and expansion strategies through consultative engagement rather than transactional selling
• Develop and refine scalable customer success frameworks, playbooks, and executive engagement models
• Support change management and adoption strategies within complex enterprise environments
• Serve as the voice of the customer to internal teams, ensuring feedback informs product evolution

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Requirements:

• 5+ years of experience in Enterprise or Strategic Customer Success, managing Fortune 500 or similarly complex accounts
• Proven track record of driving net dollar retention (NDR) growth and account expansion across large enterprise portfolios
• Strong ability to connect platform usage to measurable business outcomes and executive-level value narratives
• Experience engaging and influencing multi-threaded stakeholder groups across technical and business functions
• Solid technical fluency with enterprise data environments, enabling credible conversations with engineering and AI teams
• Strong problem-solving skills with the ability to diagnose data, compliance, or workflow blockers impacting strategic initiatives
• Demonstrated success in driving adoption and organizational change in complex enterprise settings
• Excellent communication skills with the ability to tailor messaging across executive and technical audiences
• Comfort working remotely with strong async communication and self-direction
• Preferred: experience in data privacy, AI governance, martech, CDPs, or enterprise data platforms (e.g., Snowflake, Databricks)

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Benefits:

• Competitive base salary ranging from $155,000 to $185,000 USD
• Variable incentive compensation tied to performance and organizational goals
• Equity participation as part of the total compensation package
• 401(k) retirement plan with company match
• Flexible PTO and paid parental leave
• Remote-first work environment within the United States
• Comprehensive benefits supporting health, wellness, and financial security
• Opportunities for autonomy, career growth, and ownership in a fast-scaling organization
• Inclusive and collaborative culture focused on innovation and impact