Sr. Order Management Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Order Management Analyst based in the United States.

This role sits at the center of the quote-to-cash lifecycle, ensuring customer orders are accurately processed, compliant, and seamlessly translated into revenue.
You will handle complex and non-standard deal structures, bringing structure and clarity to ambiguous order scenarios.
The position requires close collaboration with Sales, Finance, Deal Desk, and Revenue Operations teams.
You will play a key role in identifying process gaps and driving improvements that enhance scalability and efficiency.
This is a high-impact, fast-paced environment where precision, judgment, and speed directly influence revenue outcomes.
The ideal candidate thrives in data-driven environments and enjoys solving operational challenges with cross-functional impact.
You will contribute not only through execution, but also by shaping better systems and workflows across the order management function.

• Evaluate and process customer orders with high attention to accuracy, compliance, and downstream financial impact, ensuring smooth execution across systems.
• Manage complex, non-standard deal structures by breaking down ambiguity into clear, actionable order workflows and resolution paths.
• Partner closely with Sales, Finance, and Revenue Operations to resolve order issues, prevent recurring errors, and improve operational alignment.
• Monitor order lifecycle and fulfillment status, proactively identifying delays or risks and communicating updates to relevant stakeholders.
• Analyze order data to identify trends, root causes, and opportunities for process optimization and automation.
• Document and implement scalable improvements to increase consistency, efficiency, and throughput across order management operations.

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Requirements:

• Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent practical experience.
• 3+ years of experience in order management, sales operations, or revenue operations in a high-volume, fast-paced environment.
• Strong experience working with CRM and ERP systems, including Salesforce (required) and tools such as NetSuite or SAP.
• Proven ability to manage large workloads while maintaining accuracy, prioritization, and business impact awareness.
• Strong analytical mindset with the ability to use data, trends, and root-cause analysis to guide decisions and improvements.
• Demonstrated ability to handle ambiguity, especially in complex deal structures, and translate it into structured execution.
• Excellent communication and collaboration skills with the ability to influence cross-functional stakeholders.
• Strong organizational skills and sound judgment when making decisions under time pressure or incomplete information.

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Benefits:

• Competitive total compensation with eligibility for equity and performance-based incentives.
• Comprehensive medical, dental, and vision insurance, with employer-paid premiums on select plans.
• 401(k) retirement plan with employer matching contributions.
• Flexible time off policy, paid holidays, and supportive work-life balance programs.
• Monthly wellness stipends, learning and development allowances, and home office support.
• Strong parental leave programs and family-building benefits, including adoption and fertility support.
• Mental health resources, including access to coaching and therapy services at no cost.
• Employee stock purchase program and additional financial wellness benefits.