Sr. Partner Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Partner Operations Manager based in the United States.

Join a fast-growing organization where you'll play a pivotal role in ensuring strategic partnerships operate seamlessly from implementation through long-term success. This position combines operational excellence, cross-functional collaboration, and relationship management to support complex partner ecosystems. You'll work across technical, commercial, and customer-facing teams to streamline processes, resolve challenges, and deliver exceptional partner experiences. Ideal for a proactive problem-solver, this role offers the opportunity to influence operational improvements while managing high-impact external relationships. You'll thrive in a dynamic, remote-first environment that values ownership, analytical thinking, and continuous improvement.

• Manage the day-to-day operational execution for an assigned portfolio of external partners, overseeing implementations, configurations, billing processes, integrations, reporting, and ongoing operational support.
• Coordinate cross-functional teams to ensure successful onboarding, project execution, and delivery of partner commitments while maintaining strong communication throughout the partnership lifecycle.
• Act as the primary operational contact for partner stakeholders, resolving escalations efficiently and collaborating with Product, Customer Success, Sales, Data Operations, and other internal teams when necessary.
• Prepare and lead regular business reviews, providing operational insights, performance updates, and recommendations to strengthen long-term partnerships.
• Monitor operational performance, identify risks proactively, improve workflows, and contribute to scalable processes that enhance partner satisfaction and organizational efficiency.

Requirements

• Proven experience managing complex partner or client operations involving billing, integrations, data exchanges, implementations, or similar operational workflows.
• Strong ability to work independently in ambiguous, fast-paced environments while balancing multiple priorities and stakeholders.
• Excellent analytical, critical thinking, and problem-solving skills with the ability to synthesize information and make sound operational decisions.
• Outstanding communication and relationship management skills, with demonstrated success building trust with external partners and collaborating across cross-functional teams.
• Experience in healthcare, digital health, benefits administration, partner operations, or technical client management is highly desirable.
• Authorization to work in the United States without current or future visa sponsorship.

Benefits

• Comprehensive medical, dental, and vision insurance (eligibility applies).
• Life, AD&D, accident, hospital, and critical illness insurance.
• Health Savings Account (HSA) options.
• Equity participation opportunities.
• 401(k) retirement plan.
• Discretionary paid time off and paid company holidays.
• Paid parental leave.
• Flexible working hours in a remote-first environment.
• Financial advisory services.
• Free digital therapy services for employees and eligible family members.