Sr Principal, ServiceNow Developer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Principal, ServiceNow Developer based in United States.

This senior-level role focuses on leading the design, development, and optimization of enterprise solutions across the ServiceNow ecosystem. The position plays a key role in shaping scalable ITSM solutions, including advanced capabilities such as Now Assist and AI-driven automation. You will work in a highly collaborative Agile environment, partnering with product owners, architects, and engineering teams to translate complex business needs into robust technical solutions. The role combines hands-on development with architectural influence, ensuring platform stability, performance, and continuous improvement. It offers strong visibility across mission-critical initiatives and requires deep technical expertise paired with strategic thinking. This is an opportunity to contribute to large-scale digital transformation efforts in a fast-paced, innovation-driven environment.

• Lead the design, development, and maintenance of ServiceNow solutions, including forms, workflows, catalog items, business rules, client scripts, and integrations within the platform.
• Collaborate with cross-functional teams including developers, product owners, Scrum Masters, and platform engineers to define and refine technical requirements.
• Support Agile ceremonies such as sprint planning, stand-ups, grooming, and retrospectives, ensuring high-quality and timely delivery of enhancements.
• Drive adherence to platform governance, architecture standards, and ServiceNow best practices while supporting upgrades, patching, and deployments.
• Develop and optimize AI-enabled capabilities, including Now Assist and prompt engineering use cases, to enhance automation and user experience.
• Troubleshoot, debug, and resolve complex technical issues across ITSM modules and custom applications.

Requirements:

• 8+ years of overall software engineering experience, including 12+ years of hands-on ServiceNow development in ITSM environments.
• Strong expertise in ServiceNow architecture, platform capabilities, and end-to-end solution design.
• Proven experience building and configuring workflows, UI policies, client scripts, integrations, and custom applications.
• At least 3 years of experience with AI-related capabilities such as prompt engineering and Now Assist or agentic AI solutions.
• ServiceNow Certified System Administrator (CSA) or ability to obtain certification within 90 days; additional certifications (CIS-ITSM, CAD, ITIL v4) strongly preferred.
• Solid experience working in Agile/Scrum environments with strong analytical, troubleshooting, and debugging skills.
• Excellent communication, documentation, and stakeholder collaboration abilities.

Benefits:

• Competitive salary range: $130,900 – $177,100 (based on experience and location).
• Comprehensive medical, dental, and vision insurance plans, including HSA-eligible options.
• 401(k) retirement plan with company match and flexible contribution options.
• Generous paid time off, including vacation, sick leave, personal days, and paid holidays.
• Paid parental leave, disability coverage, life insurance, and additional voluntary benefit options.
• Flexible remote work arrangements supporting work-life balance.
• Professional development opportunities, internal mobility support, and AI-powered career growth tools.