Sr. Product Manager - Access Management Hardware

Ready to join a team that’s all in? At Imprivata we deliver unified access and security management programs that eliminate friction empowering healthcare and mission-critical organizations to work smarter faster and more securely.

We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity embraces challenge and fosters excitement. We are constantly raising the bar on what’s possible owning the outcome of our triumphs and trials staying nimble amidst change and cultivating an environment where we win together. Here your ideas matter your differences are celebrated and your work drives real results—for your career your teammates and our customers.

When you join Imprivata you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.

We are seeking a Senior Product Manager – Access Management Hardware to join our team. This is a hybrid opportunity based out of our Waltham MA office.

Job Summary

The Senior Product Manager executes Imprivata’s Access Management hardware strategy overseeing badge readers fingerprint readers cameras keyboards docking stations secure badges and related devices for Enterprise Access Management (EAM) Mobile Access Management (MAM) and Enterprise Access Management Cloud (EAMC). This role manages the hardware portfolio roadmap and is accountable for adoption customer experience field readiness partner performance and lifecycle management.

This role implements secure fast and frictionless authentication for patient care and other frontline workflows. It requires expertise in enterprise software healthcare or enterprise IT hardware and firmware integration supplier management and emerging security and authentication technologies. The ideal candidate demonstrates success in leading cross functional product initiatives and collaborating with external partners to deliver reliable secure and scalable solutions.

Duties and Responsibilities

• Manage the hardware product lifecycle from strategic planning through margin management and delivery to ensure alignment with the Access Management product suite and business objectives. 
• Own the roadmap SKU management and country specific regulatory requirements for badge readers and other related hardware used across Imprivata EAM MAM and EAMC. 
• Lead initiatives that move customers toward modern secure reader technology while preserving fast reliable workflows. 
• Manage technical relationships with hardware suppliers and partners including roadmap alignment new product introduction firmware updates compatibility certifications country specific requirements RMA (Return Merchandise Authorization) and field readiness. 
• Work closely with Engineering QA Support Global supply chain Product Ops Sales and Customer Success to deliver high-quality hardware offerings and resolve customer issues. 
• Use customer field support and partner feedback to improve the hardware offering and prioritize roadmap investments. 
• Partner with Mobile and Access Management Product Managers to align hardware strategy with authentication endpoint and clinical and commercial workflow priorities. 
• Own hardware best practices compatibility guidance documentation and enablement materials to support Sales Sales Operations Support and Customer Success teams. 
• Monitor manage and report on escalations and success metrics including secure reader adoption quality trends field readiness customer impact and business performance. 
• Other duties as assigned and required 

Required Qualifications

• Bachelor’s degree in technology Science Business or related field. 
• 5+ years of product management experience preferably in enterprise software healthcare IT hardware device integrations or identity and access management. 
• Proven experience managing hardware and software integration projects in collaboration with external technology partners. 
• Demonstrated technical aptitude in device integrations authentication workflows firmware enterprise infrastructure endpoint environments or APIs. 
• Experience collaborating with Engineering QA Support Global Supply Chain Sales Product Operations and Customer Success teams to deliver products and address customer issues. 
• Skilled at translating customer field support and partner feedback into clear product requirements prioritized roadmaps and compelling business cases. 
• Excellent communication presentation project management and stakeholder management skills. 

Desired Qualifications

• Experience with identity and access management authentication badge access MFA passwordless workflows or clinical access workflows. 
• Proven experience in healthcare IT environments with a focus on clinical or manufacturing workflows shared workstations thin clients EHR access and regulated healthcare settings. 
• Familiarity with hardware certification interoperability testing device lifecycle management RMA analysis supplier management and partner enablement programs. 
• Experience supporting go-to-market plans sales enablement field readiness pricing changes end-of-sale activities and customer migration programs. 

This position offers a total compensation range of $160650.00 to $171150.00 (inclusive of base salary and variable compensation such as bonuses and incentives). In addition more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors such as a candidate’s location skills experience and qualifications.

At Imprivata we have a top-notch work environment developmental opportunities a competitive total rewards package and the desire to have fun. If you have the skills and qualifications as we have described above we want to hear from you!

Imprivata provides equal employment opportunities regardless of race religion age sex national origin disability status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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What We Do

For more than two decades Imprivata has been redefining how life- and mission-critical industries secure and manage digital identities. We empower healthcare and enterprise organizations to enable fast compliant and secure access to technology—allowing clinicians and staff to stay focused on what matters most: patient care and operational excellence. Our digital identity platform is purpose-built for complex environments where every second counts and security can never take a back seat. From authentication and access management to device application and identity governance Imprivata provides a unified approach that balances usability with protection. Trusted by the world’s leading healthcare systems and enterprises in over 45 countries we deliver solutions that improve efficiency safeguard data and drive digital transformation. At Imprivata our commitment goes beyond technology—we partner closely with our customers to ensure their success every step of the way.

Why Work With Us

At Imprivata every voice matters. We’re a global team driven by innovation compassion and collaboration. Together we live our values—Raise the Bar Own the Outcome Stay Nimble and Win Together—while making a real impact on healthcare technology and the communities we serve.

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