Job Description
Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates making those moments faster easier and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch we’d love to meet you.
We’re looking for a Sr. Product Manager AI Products to help us build the next generation of AI-powered products that are changing the landscape of insurance communication. Hi Marley is the communication fabric for insurance carriers and AI is at the center of how we’re executing that vision. Our products make insurance carriers more effective while preserving the most important moments of human interaction between a carrier and its policyholders. If you thrive at the intersection of emerging technology and real customer problems you’ll have the chance to build AI products that improve how millions of people experience insurance. Teamwork and shared enthusiasm is a core part of our culture which is why this role involves joining us in the Boston office for two days each week.
What You’ll Do:
- Go from zero to one: Define the product vision formulate a strategy and bring new AI-powered products to market that generate long-term value for our customers their policyholders and our business.
- Reimagine insurance communication with AI: Deeply understand how carriers and policyholders communicate today. Identify where AI can transform the experience while ensuring that the most important human interactions are preserved and enhanced.
- Measure what matters: Define and track success metrics that help improve the product and in the long-term drive us towards a clear outcome-based pricing model.
- Stay ridiculously close to the customer: Work directly with insurance carrier teams to understand their problems test AI-driven solutions and shape long-term product strategy.
- Drive execution across teams: Champion the product from initial engineering all the way to market. Collaborate with design and engineering on scoping building and testing. Lead cross-functional execution with Customer Success Support Sales and Marketing to ensure successful launches and adoption.
- Build trust into every interaction: At every stage of the product lifecycle ensure that AI-powered products instill trust in each person who interacts with them from the policyholder seeking help to the carrier team enabling the experience.
What We’re Looking For:
- 6+ years of Product Management experience in SaaS with experience in B2B or B2B2C products
- Experience bringing new products to market (0 to 1)
- Proven ability to set product strategy align stakeholders and lead through ambiguity.
- Ability to gather qualitative and quantitative feedback and use it to quickly iterate on both the product and existing strategic assumptions
- Experience designing and launching generative AI-powered features ideally AI agents and stays current on the latest evolutions in the AI space
- Excellent communication skills. Able to articulate tradeoffs synthesize complexity and align diverse stakeholders.
- Attention to detail and accountability for delivering high-quality reliable user experiences.
- Insurance or insurtech experience is a plus but not required
- A genuine curiosity about AI and emerging technologies paired with the judgment to apply them thoughtfully and responsibly
Compensation Benefits & Perks:
At Hi Marley we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$122000–$226000] depending on experience skills qualifications and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range allowing room for growth as employees develop in their role.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical dental vision disability and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team our customers and their customers to dream big try new ideas and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility compassion and openness to learn from anyone anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential — together.
- A fun lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement diversity inclusion and belonging — everyone’s voice matters
- Flexible hybrid work environment that values balance and trust
- Ample opportunities to learn take on new challenges and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender sexual orientation gender identity religion race veteran status disability status or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds perspectives and skills where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Top Skills
What the Team is Saying
What We Do
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals Hi Marley enables lovable convenient conversations across the entire ecosystem saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning always seeking ways to be better for ourselves our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm which is why we are in the office for two days each week.
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Date Posted
04/16/2026
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