Sr. ServiceNow GRC Business Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. ServiceNow GRC Business Analyst based in the United States.

This role is a senior-level consulting position focused on leading ServiceNow-driven transformation initiatives across enterprise clients, with a strong emphasis on Governance, Risk, and Compliance (GRC). You will act as a key bridge between business stakeholders and technical teams, translating complex organizational needs into scalable ServiceNow solutions. The position involves leading discovery workshops, defining future-state processes, and ensuring alignment between business objectives and platform capabilities. You will play a central role in shaping solution design, improving operational workflows, and driving successful platform adoption. Working in a highly collaborative consulting environment, you will guide both strategy and execution while ensuring delivery quality and consistency. This is a high-impact role where your expertise directly influences enterprise risk and compliance modernization.

Lead the delivery of end-to-end ServiceNow solutions, with a focus on GRC and enterprise platform optimization, ensuring alignment between business needs and technical implementation.

• Facilitate stakeholder workshops, interviews, and discovery sessions to gather, analyze, and validate complex business and compliance requirements.
• Translate business needs into detailed functional specifications, user stories, and acceptance criteria aligned with ServiceNow capabilities.
• Lead solution design efforts across ServiceNow modules including ITSM, SPM, GRC, and App Engine.
• Partner with technical teams to guide configuration, development, and implementation of ServiceNow applications.
• Oversee testing activities including UAT planning, execution, defect tracking, and validation of business outcomes.
• Develop process documentation, solution design artifacts, roadmaps, and executive-level presentations.
• Provide subject matter expertise on ServiceNow best practices and recommend continuous improvements and platform enhancements.
• Support change management and training activities to ensure strong user adoption and knowledge transfer.
• Mentor junior analysts and contribute to methodology development and practice improvement initiatives.

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Requirements

Candidates should bring strong ServiceNow expertise, consulting experience, and the ability to lead complex business and technical engagements in regulated environments.

• Minimum 7 years of experience as a Business Analyst, including at least 5 years working with ServiceNow or comparable enterprise platforms.
• Strong expertise in ServiceNow modules such as GRC, ITSM, SPM, and App Engine.
• Active or eligible for a U.S. Federal or DoD Secret clearance (required prior to onboarding).
• Bachelor’s degree in Computer Science, Information Technology, Business, or related field.
• Strong experience in requirements gathering, stakeholder facilitation, and translating business needs into technical deliverables.
• Deep understanding of SDLC methodologies, including Agile frameworks such as Scrum or SAFe.
• Proven ability to lead client engagements and communicate effectively with executive stakeholders.
• Strong analytical, problem-solving, and decision-making skills in complex environments.
• Experience supporting solution design, configuration oversight, and implementation on ServiceNow.
• Excellent communication, documentation, and interpersonal skills with strong attention to detail.
• ServiceNow CSA certification preferred; additional certifications (CIS, CAD, Agile certifications) are a plus.
• Exposure to low-code/no-code tools or federal financial/risk management domains is an advantage.

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Benefits

• Competitive annual salary ranging from $130,000 to $216,000, based on experience, clearance level, and qualifications.
• Eligibility for discretionary performance-based bonus.
• Comprehensive medical, dental, vision, and prescription drug coverage.
• 401(k) retirement plan with employer-related benefits.
• Paid time off, company holidays, and parental leave with adoption assistance.
• Short-term and long-term disability coverage, life insurance options, and HSA/FSA accounts.
• Tuition reimbursement, certifications, and ongoing professional development opportunities.
• Employee assistance programs, wellness initiatives, and mobility stipend.
• Student loan repayment support and referral incentives.