Sr. Software Engineer (Python or GoLang) - Tier 2 - Onsite 4 Days X Week - New York NY - FreeWheel

• Provide Tier-2 support for the Ad Serving platform including troubleshooting customer issues related to ad delivery targeting campaign execution and request processing
• Drive end-to-end operational support for Live Events including proactive monitoring cross-functional coordination issue tracking stakeholder communication post-event summaries and operational reporting
• Own and contribute to the development and maintenance of Ad Serving services and components
• Develop a strong understanding of business logic system architecture and customer workflows to effectively diagnose and resolve issues
• Serve as a subject matter expert for customer usage patterns identifying gaps and driving improvements to platform reliability and performance
• Build automation tools and scripts to improve troubleshooting reduce manual effort and increase operational efficiency
• Collaborate with project stakeholders to identify product and technical requirements and determine integration needs
• Debug analyze and optimize code across distributed systems to resolve complex technical challenges
• Partner with engineering vendors and client services to deliver scalable and reliable technical solutions
• Support critical production operations and incidents ensuring minimal disruption and rapid incident response
• Improve customer satisfaction by reducing issue resolution time and enhancing platform reliability
• Contribute to process improvements and operational best practices across engineering and support workflows
• Participate in release cycles including planning testing monitoring and post-release validation
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Strong coding debugging and troubleshooting skills in Go (Golang) and/or Python
• Experience developing operating and troubleshooting distributed high-throughput backend services
• Familiarity with distributed systems microservices and low-latency service architectures
• Proficiency in SQL and database design
• Experience supporting applications in cloud environments (AWS or OCI) including hands-on experience with AWS services such as VPC EC2 S3 IAM Route 53 and Lambda
• Experience with automation monitoring and observability tools
• Familiarity with CI/CD and SDLC tools (Docker Kubernetes Jenkins Git Ansible)
• Strong Linux networking and infrastructure fundamentals
• Working knowledge of cybersecurity best practices including secure configurations and incident response

• Strong customer-first mindset with the ability to translate technical issues into business impact
• Ability to quickly learn business context and system behavior to improve issue resolution
• Analytical thinker with a focus on continuous improvement and operational excellence
• Effective communicator especially in client-facing situations
• Strong ownership with the ability to drive cross-functional coordination during production incidents and Live Events
• Detail-oriented and able to work independently in a fast-paced global environment
• Collaborative team player with cross-functional engagement across engineering and support teams
• Willingness to participate in on-call rotations including weekends

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first give them seamless digital options at every touchpoint and make them promoters of our products and services.
• Know your stuff be enthusiastic learners users and advocates of our game-changing technology products and services especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other our customers investors and our communities.

What We Do

FreeWheel a Comcast company provides comprehensive ad platforms for publishers advertisers and media buyers. Powered by premium video content robust data and advanced technology we’re making it easier for buyers and sellers to transact across all screens data types and sales channels. As a global company we have offices in nine countries and can insert advertisements around the world.

Why Work With Us

FreeWheel is an industry leader built on a culture of creativity ingenuity and inclusion. We welcome big ideas give you space to grow and offer the support you need. We’re proud to be a division of Comcast which is consistently rated one of Fortune’s Best Companies to Work For.