Sr. Solutions Engineer Evaluation Services

What you'll do:

We are seeking a Senior Solutions Engineer to join our Evaluation Services team — the business that powers funded trader programs giving aspiring traders a pathway to professional trading capital. You will serve as a trusted technical advisor to our partners working closely with Technical Account Managers and partner engineering teams to drive successful integrations. You will be the go-to expert for complex API challenges setting the quality bar for technical support while thriving in a fast-paced environment where no two days look the same.

In this role you will:

• Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs providing expert guidance on authentication endpoints data models and architectural best practices
• Partner directly with external engineering teams to debug complex integration issues conduct code reviews of their implementations and accelerate time-to-production
• Collaborate closely with Technical Account Managers to deliver a seamless partner experience translating business requirements into technical solutions and providing real-time support during critical integration milestones
• Diagnose and resolve complex API issues spanning WebSocket connections REST endpoints and real-time data feeds often under time pressure with high-value partners
• Own the quality standard for API support establishing best practices for troubleshooting documentation and partner communication that the broader team can follow
• Build and enhance internal tools scripts and diagnostic utilities that improve support efficiency and enable faster issue resolution
• Drive continuous platform improvement by synthesizing partner feedback into actionable recommendations for Product and Engineering influencing the API roadmap
• Mentor junior team members on technical troubleshooting partner communication and maintaining composure in high-stakes situations
• Develop deep expertise in NinjaTrader's evaluation platform trading systems and API architecture to provide authoritative technical leadership

What you'll need:

• 5+ years of experience in technical support solutions engineering or developer relations with a focus on APIs and partner integrations
• Proven track record of working alongside Technical Account Managers and cross-functional teams to deliver successful partner outcomes in a fast-paced environment
• Strong proficiency with REST APIs WebSockets JSON OAuth and API debugging tools (Postman curl browser developer tools network analyzers)
• Hands-on experience with TypeScript/JavaScript Python or similar languages for scripting debugging and building reference implementations
• Demonstrated ability to work directly with partner engineering teams — reviewing code pair debugging and guiding architectural decisions
• Excellent troubleshooting skills with the ability to analyze logs trace API calls and isolate issues across distributed systems under pressure
• High quality standards with attention to detail in documentation communication and technical deliverables
• Ability to think on your feet and adapt quickly when priorities shift or unexpected issues arise
• Outstanding written and verbal communication skills with the ability to translate complex technical concepts for both technical and non-technical audiences
• Self-starter who thrives in ambiguity and can manage multiple high-priority partner engagements simultaneously

Bonus points for:

• Experience with trading platforms fintech or capital markets technology
• Familiarity with React Node.js or full-stack TypeScript development
• Background in developer experience (DevEx) developer advocacy or technical evangelism
• Experience with API documentation tools (Swagger/OpenAPI ReadMe or similar)
• Prior experience supporting enterprise or B2B partner integrations
• Passion for futures derivatives and trading technologies is a strong plus

Compensation:

The salary range for this role will be $80000.00 - $100000.00 USD. In addition this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago IL. *There may be remote flexibility for exceptional candidates in the following states: California Colorado Florida Georgia Illinois Indiana Minnesota Missouri Montana New Jersey New York North Carolina Ohio Oregon Pennsylvania South Carolina Texas Utah Vermont Virginia Washington Washington DC Wisconsin.

Hybrid:

For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and Fridays. In addition to these weekly remote days we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What We Do

More than 2 million futures traders trust NinjaTrader's award-winning software and brokerage services to help them trade smarter. Since 2003 we've been building better futures for all traders by making futures trading more accessible scalable and user-friendly. As a bold innovative thought leader in the trading space we build products and services that empower active futures traders to easily analyze and react to data from the world's leading financial markets. Veteran and new futures traders alike look to us for our always-on support daily free education and analysis access to developer apps and much more. We believe in the power of innovation to drive futures trading forward. Together we continue to redefine what's possible in trading advocate for our customers and provide the best tools support and experiences to the fast-growing retail futures trading community. Located in Chicago our entrepreneurial employee-centric culture is inspiring innovative and inviting. We're committed to diversity equity and inclusivity so our team members feel at ease to be themselves and empowered to deliver the work they do best.

Why Work With Us

Our team members are our #1 asset and the signature ingredient to our success. When you join NinjaTrader you become part of an innovative forward-looking community that encourages creativity collaboration and camaraderie to deliver the best futures trading experience possible to our more than 1.8 million users. See why better futures start here.

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