Sr. Zendesk Developer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Zendesk Developer based in the United States.

This role sits at the intersection of platform engineering, customer support operations, and workflow automation, focusing on scaling and optimizing a mission-critical Zendesk environment.
You will design, build, and maintain advanced Zendesk configurations, integrations, and AI-powered support workflows that directly improve service efficiency and user experience.
The position plays a key role in ensuring support teams have reliable, scalable, and well-structured systems to deliver high-quality customer service.
You will collaborate closely with operational, technical, and product stakeholders to translate business needs into robust Zendesk solutions.
The environment is fast-paced, data-driven, and highly collaborative, with a strong emphasis on automation, performance, and continuous improvement.
This is a high-impact technical role where your work directly enhances support operations and customer experience at scale.

• Design, develop, and implement customized Zendesk solutions, including AI-driven features to optimize workflows and support operations.
• Build, maintain, and enhance integrations between Zendesk and third-party systems such as CRM platforms, chatbots, and internal tools.
• Manage Zendesk administration, including configuration of help centers, roles, permissions, and business rules.
• Develop and maintain documentation for system configurations, workflows, and technical processes to ensure operational clarity.
• Troubleshoot and resolve issues related to Zendesk functionality, integrations, and performance.
• Conduct ongoing analysis and optimization of Zendesk environments to ensure scalability and efficiency.
• Design and deliver advanced reports and dashboards using Zendesk Explore for performance tracking and insights.
• Provide technical guidance and support to internal teams on Zendesk best practices and implementations.
• Stay current with Zendesk APIs, features, and platform updates to recommend continuous improvements.

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Requirements:

• 5+ years of experience as a Zendesk Developer, Administrator, or in a similar technical support systems role.
• 3+ years of experience in software development, technical support engineering, or systems integration roles.
• 1+ year of experience implementing Zendesk AI tools such as Agent Copilot or Advanced AI features.
• Strong experience with Zendesk architecture, APIs, and integrations (including CRM systems such as Salesforce).
• Solid understanding of REST APIs, web services, and system integrations.
• Strong troubleshooting and problem-solving skills in complex technical environments.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Experience creating dashboards, reports, and analytics using Zendesk Explore.
• Ability to work independently in a fast-paced, remote, and collaborative environment.
• Passion for process improvement, knowledge sharing, and enabling high-performing support teams.

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Benefits:

• Competitive salary range ($102,000 – $156,500 depending on experience and location)
• Performance-based bonus eligibility
• Comprehensive healthcare coverage (medical, dental, vision, life, and disability insurance)
• Equity participation through restricted stock units
• Generous paid time off, including vacation, sick leave, and company holidays
• Paid parental leave
• 401(k) retirement plan with employer matching contributions
• Monthly technology allowance
• Remote-first flexibility
• Employee wellness programs and engagement perks
• Access to coaching and therapy support services as part of employee wellbeing offerings